Unable to Download Financial Statements: "We ran into a problem. Please try again."

[coolfindsinsocal]

I'm unable to download my financial statements.  I get the error: "We ran into a problem. Please try again."

I have tried many times.

Used Chrome and Microsoft Edge

[lindadkelso]

I am getting the same problem. I use safari. When I contacted eBay they said to clear the cache and use google chrome. I tried it on the android phone, same response. I think eBay has the issue, not us.  Anyway, I haven’t resolved the issue either.

[Anonymous]

I'm having the same issue on a Mac using Chrome.  I cleared cache and still having the issue.

[rpgdoujin1977]

Same issue I am using Chrome as well.

[cjscomputingsolutionstx]

We're all seemingly running into this issue...

[elizabeth@ebay]

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@coolfindsinsocal wrote:

I'm unable to download my financial statements.  I get the error: "We ran into a problem. Please try again."

I have tried many times.

Used Chrome and Microsoft Edge

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Good morning @coolfindsinsocal, @cjscomputingsolutionstx, @rpgdoujin1977, @Anonymous, and @lindadkelso. There is currently an active site issue for this (ALERT14524) which I am adding to the technical board now. This does require a screenshot to get you added to the ticket, so if you would like to attach a screenshot of the error and no personal information here, I'll get everyone added. 

[lindadkelso]

[elizabeth@ebay]

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@lindadkelso wrote:

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Thank you @lindadkelso, just got you added. 

[rpgdoujin1977]

[shabbybohemian]

Can you please get me added to this list.  I am having the same issues.  I have cleared cache and have tried on on Google Chrome and Firefox.

[chatters6]

What is the solution for this issue?

[shabbybohemian]

I uploaded a screen shot and asked to be added to technical alert 14524.  They ask for a screen shot of the error message page to add your username to the repair ticket.  I hope that works!

[chatters6]

Has anyone found a solution yet?

[nutty-nut]

[juliansdaddy01]

same problem... jtango30@comcast.net

JuliansDaddy01

h e l p