Trying to use the "resolve a problem with buyer" link takes me to a page to log in, repeatedly.

[hausofnomi]

Have a buyer who hasn't paid so I just want to use the resolve a problem link, but when I click it, it takes me to a page to log in to my ebay account (even though I'm alreadly logged in) and then when I click the "Sign In" link there it just reloads that page over and over again repeatedly. WTH do I do now?

[alseyf-73 · Accepted solution]

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@hausofnomi wrote:

Have a buyer who hasn't paid so I just want to use the resolve a problem link, but when I click it, it takes me to a page to log in to my ebay account

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One workaround is to

- click Leave Feedback,

- then click on Report Buyer,

- then click Open an unpaid item case.

[hausofnomi]

Thanks, that worked - though it took me to the login page again, but this time one click worked. ❤️