There was a problem issuing this refund

[timzbiz]

Trying to refund a buyer and keep receiving this message. Anyone else experiencing this?

[le-5262]

I had this same problem and how it played out:

https://community.ebay.com/t5/Member-To-Member-Support/Issuing-an-instant-refund/qaq-p/30532918/comm...

[thevintagesilvershop]

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@le-5262 wrote:

I had this same problem and how it played out:

https://community.ebay.com/t5/Member-To-Member-Support/Issuing-an-instant-refund/qaq-p/30532918/comm...

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When i go to your link, it doesn't show an answer.  Can you copy and past Cody's reply here?  Thanks.

[thevintagesilvershop]

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@40rockville wrote:

I have alot of funds  in my paypal account,  so that's not the issue for me.

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Have you been getting the error message?  If yes, your PP balance must be enough for the refund and associated taxes/fees.  If you have enough to cover all that, I think you'll have to call Ebay and Paypal and ask them why. 

[beckster308]

You will have to add funds to your Paypal balance before it will let you refund the money. And it will take 3-5 days for a transfer from your bank account to hit your Paypal balance, so keep that in mind, because ebay usually only gives you a couple of days to issue the refund. If your refund is due before your money will hit your balance, have a friend send money to your Paypal account--this is instant and you can go ahead and issue your refund before you get any bad demerits or bad feedback.

[miraicompanyusa]

Thats terrible. And adding funds is so slow. I might barely skid by the refund due date. Idk why paypal thought i'd be smart to make me go negative instead of pulling money from my bank account. 

[avlmacstown]

This violates PayPal policy, from what I can tell, at 

https://www.paypal.com/us/smarthelp/article/common-questions-about-issuing-refunds-faq3214

If you're in the US, file a complaint with the Consumer Financial Protection Bureau (CFPB).  It takes only about five minutes.  PayPal needs to enforce its own policy or create a specific one for eBay.

[babaloushka]

Ebay and PP are arseholes.
I am getting outta here. These companies keep phucking the sellers all the time. Im outta here. phucking crooks

[brabe-8139]

Hi , so did you have to put money it to pay it twice or did they just take it off hold and give it the buyer

[mindette75]

Yes! I tried to refund a buyer who wanted a cancellation. When I issued the refund I was sent a message that there was a problem with the refund from PayPal. I have a credit card and a bank account attached to my PayPal account as a back up source of funding. I was informed by Paypal that they will no longer accept Back up accounts. They said I had to have the funds in my PayPal balance. I have no idea how we are supposed to make refund. Are usually never have any money in my PayPal account as I transfer it out as soon as I get it into my bank account so that I can pay my bills! Any ideas?

[vickis57]

this recently happened to me when trying to refund a buyer. so annoying and I don't have the money in the bank to cover the refund amount from being out of work with the covid going around. so stupid. 

[bgoldsm1]

I’ve added the required funds to PayPal, now what? The cancelation in eBay still says pending refund. I don’t see any way to now force the refund now that the funds are there and it didn’t happen automatically 

[torben9314]

I have the same issue when trying to refund a buyer. This is so ridiculous. I have to put on my PayPal account now DOUBLE the selling price since they put the original payment on hold and STILL don't allow issuing a refund, even though technically the payment is already on hold and therefore subtracted. Now PayPal transfers need days and according to their own policy I have to refund fast than that. 

First and last sell on ebay

[bgoldsm1]

Yes, Im done with Ebay, after using it for 20 years. The fee has grown out of control, 10% or maybe its more now??. Then the PayPal fees, then if a buy flakes out, I still gave to pay PayPal fee anyway. Also the "buyer protection" has gone ay too far. Not worth all the hassle. I just bought a new MacBook pro from apple. My old one prob would have gone for $1K on ebay. Apple offered me $850 for trade in. After all the fees and hassle, this is a much better deal! haha. Same with Gamestop and my video game systems from now on. 

And if I REALLY want to sell something privately, offer up or craigslist have been fine. 

Shame. 

[tr0472]

If you don't have a paypal balance do they grab from your bank account?

[volgroth]

I had the same error when trying to issue a refund.  It is as the other commentators have stated, the funds have to be readily available in Paypal or the refund will fail.

If you initiate a transfer from your bank it will take up to 5 business days which might exceed the refund approval window.

Instead I decided to use the Add Instant Cash option to Paypal.  It is available on the mobile app.

You have to go to a store the supports the service - 7-11, CVS, Walgreens, etc.  They are listed in your app. 

They charge a fee - $3.95 for me.

It generated a barcode valid for 1 hour.  The clerk scanned the barcode and asked me how much I was loading.  Max transaction is $500 if I remember.

The funds showed up in Paypal in about 15 minutes, after which the refund could then process thru Ebay.

Hope this helps resolve your issue.