eBay

deltilogical · ‎06-24-2022

I can't even find the telephone callback section anymore.

deltilogical · ‎06-24-2022

Here's my message to my customers I'm sending today as long as it doesn't work the first try.

"Unfortunately, Ebay is a broken company. I am unable to send a combined invoice this morning. I will refund any overpaid fees if the platform even allows you to buy the items. Thank you. I can't apologize for Ebay's never ending decline and self-destruction."

eburtonlab · ‎06-24-2022

You can use the Help & Contact link at the bottom of the page to request a call back from eBay. Use the "Contact us" link and follow the prompts for your issue and you should eventually wind up on a page with a chat option. Choose that, and the last option that appears in the chat window -- use the "See more" option -- should be "Contact an Agent" to request a call-back if you are in North America.

https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851

Or you can contact eBay via social media:

https://twitter.com/askebay

https://www.facebook.com/eBay/

mr_lincoln · ‎06-24-2022

@deltilogical I think there was another thread this morning that a Seller using a mobile device could not use the Combined shipping function. Historically eBay updates their systems every Thursday (overnight hours I assume) ... seeing that this is Friday its possible the update temporarily messed something up. You can of course try a computer if you have one there ... or (as you mentioned) refund the overage. You can add the tracking number from one transaction to the other one providing its the same person AND they did not purchase as a Guest on the different items they bought from you.

What messages you send to your customers is certainly up to you ... I've done similar things but leave out statements like "eBay is a broken company" ... I simply let Buyers know the site is experiencing some technical issues which most people in 2022 understand completely ...

Regards,

Mr. L

Regards,
Mr. Lincoln - Community Mentor

henincorrales · ‎05-13-2024

No ebay support you get options that do not apply to me and no way can you speak to a person. I refunded $700.00 the second the buyer wanted it case closed, no its not as I cannot send a return label and I would pay for the label. now I lose the item because I cannot talk to a single ebay team mate nor can I send the buyer a label. This has to be against the law. Hours I have spent and that is the truth. I cannot take the lack of customer service anymore. SHAME ON YOU EBAY!!!!!!!!!!

kensgiftshop · ‎05-13-2024

@henincorrales wrote:
No ebay support you get options that do not apply to me and no way can you speak to a person. I refunded $700.00 the second the buyer wanted it case closed, no its not as I cannot send a return label and I would pay for the label. now I lose the item because I cannot talk to a single ebay team mate nor can I send the buyer a label. This has to be against the law. Hours I have spent and that is the truth. I cannot take the lack of customer service anymore. SHAME ON YOU EBAY!!!!!!!!!!

Sorry, even if you contacted CS, there's nothing they would do.

You should have waited until the item was returned to refund.

Buy a shipping label somewhere else and send it to the buyer and see if they'll use it to return the item.

Have a great day.

ebooksdiva · ‎05-13-2024

@henincorrales wrote:
No ebay support you get options that do not apply to me and no way can you speak to a person. I refunded $700.00 the second the buyer wanted it case closed, no its not as I cannot send a return label and I would pay for the label. now I lose the item because I cannot talk to a single ebay team mate nor can I send the buyer a label. This has to be against the law. Hours I have spent and that is the truth. I cannot take the lack of customer service anymore. SHAME ON YOU EBAY!!!!!!!!!!

Actually...Shame on you. You jumped the gun by refunding before receiving the item back. When you did that you closed the return.
When you refunded you were basically saying you didn't want the item back.
Since you refunded your buyer is not obligated to send the item back to you and eBay cannot help. It's between you and the buyer now.

kh-jean · ‎05-13-2024

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.