Terapeak research not working

[ilovethesmellofbiddinginthemorning]

Anyone else getting "Our server failed to respond to your query. Please try again later"

Was getting this on and off yesterday, but todays seems to happen more often than not every time I try and search for something.

[$tuff2$ell]

Yes, same here for several days now. Have you gotten any answers?

[spacecadet_jake]

Yup been getting the same error pretty consistently since yesterday.  I assumed it'd be resolved pretty quickly but here we are...

[tenacresplus]

Thank you for listing this!  Always glad to know it isn't just me.  Started yesterday and now totally not responding.  Shows me how much I use it.  Also within last hour my description area will go blank if I leave it to add an item specific.  Usually still there if I go to drafts.  Don't know but figure this new problem might be related.  I hate change :).  

[dannasglobalfashion]

Yes, same. No luck on mobile device or desktop. Hopefully they are aware of the issue.

[wampuscat_enterprises]

Saw the same issue on & off yesterday 4/20, but it's failing even more today 4/21/24. Hope they are working on it.

[nyatticfinds]

Yes, I'm experiencing the same thing. 

[mtgraves7984]

---

@ilovethesmellofbiddinginthemorning wrote:

Getting the error in triplicate now... 😂

---

@ilovethesmellofbiddinginthemorning 

Well, obviously, you're just too, too, too impatient. 🤣 

Geez, eBay... 😑

[comics-scifi-collectibles]

@ilovethesmellofbiddinginthemorning  @nyatticfinds  @wampuscat_enterprises  @dannasglobalfashion  @tenacresplus  

Hi all,  I just wanted to let you know that I contacted concierge customer service  and they said they do have a ticket but not an Alert number yet.

I encourage you ALL to contact CS via Chat or Social media and add your accounts to the ticket.  

Share this ticket number> EWATCHOP-18146 to get your account added to the open ticket.  

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request  CHAT.  

OR you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay
https://www.facebook.com/eBay/

[bud87]

I did it this morning..hopefully they fix it soon..really holding me back

[ree40]

Same since yesterday and into today.  Contacted customer service late last night and asked for it to be resolved.  Still nothing.

[comics-scifi-collectibles]

@ree40  

@bud87   If you didn't have a ticket number to share your account may not have been added.  

I encourage you ALL to contact CS via Chat or Social media and add your accounts to the ticket.  

Share this ticket number> EWATCHOP-18146 to get your account added to the open ticket.  

1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid

2. Request  CHAT.  

OR you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://twitter.com/askebay
https://www.facebook.com/eBay/

[catshakseller]

I've had the same message all day.  Started early this morning, about 6:00am and it's now 4:00pm and getting the same message:

Our server failed to respond to your query. Please try again later.

Makes it hard to post new listings when I can't properly research past sales for the item.

Is eBay aware of the problem and working on it?

[comics-scifi-collectibles]

@catshakseller. Did you see my earlier reply?  Yes eBay is aware as there's a repair ticket number.   CS said to contact them with the number I provided to add your account to the ticket.  

I'm just a volunteer but trying to help fellow members.   

[ilovethesmellofbiddinginthemorning]

Added my account to the open ticket - was told it could be up to 72 hours before they fix it, but hopefully sooner. 

[ilovethesmellofbiddinginthemorning]

Just an FYI for everyone following this thread, have tried several searches over the past 20 minutes and everything is working as expected, no dreaded “our server failed to respond”. Hopefully it’s sorted going forward 🤞