eBay

sarahkallsen1 · ‎10-17-2025

Today, 10/17/25 the shipping changed on all my 188 listings from ground advantage, to showing a message, please ask seller for a shipping quote. When I go into revise, it still shows ground advantage chosen, so there is nothing I can change. When looking at my listings as a buyer, they are seeing ask seller for a shipping quote. Why is this happening? Is anyone else seeing this?

stainlessenginecovers · ‎10-17-2025

@selsa84 wrote:
Yes USPS until I input measurements. Then it changes to UPS.

@selsa84 are you using that 9.5 in one of your dimensions? Maybe put "95" or system (which does not take decimals) is ignoring the decimal, making it too large for USPS?

nps · ‎10-17-2025

You might be onto something with that. We just checked a couple of listings that dropped USPS options and the dimensions we sent to eBay had decimals. We checked a couple that kept their shipping options and we had uploaded dimensions without decimals. We will check more listings to confirm, but this appears to be a rookie coding error.

nps · ‎10-17-2025

We have confirmed what the issue is. Thank you stainlessenginecovers for your suggestion. We went into some listings that lost their USPS options and rounded the size and dimensions up to the next whole number and saved, then all of our USPS options came back. OMG! Thanks eBay. Please fix this asap so we can take care of our customers and start selling again.

devon@ebay · ‎10-17-2025

@sarahkallsen1 wrote:

Today, 10/17/25 the shipping changed on all my 188 listings from ground advantage, to showing a message, please ask seller for a shipping quote. When I go into revise, it still shows ground advantage chosen, so there is nothing I can change. When looking at my listings as a buyer, they are seeing ask seller for a shipping quote. Why is this happening? Is anyone else seeing this?

Hey @sarahkallsen1! Thank you for reporting this issue. The Shipping team is aware and working to resolve it.

Devon,

sarahkallsen1 · ‎10-17-2025

Thank you! I sure hope it's soon.

cyns_vins · ‎10-17-2025

I have been on the phone with several representatives all afternoon because the same thing happened to me. As of this moment I was told that IT has been made aware of my issue and it could take about 72 to fix. I highly recommend you to contact eBay by phone and report your issue.

nps · ‎10-17-2025

Thanks cyns_vins. I called and had them open a ticket this morning when we first discovered something was wrong, that's when our inbox became flooded with messages from buyers. I was told by the CS rep that they hadn't seen any other reports of it yet so I came to the community to see if any other sellers had the same problem. Luckily I found this thread which gave me confidence that it was eBay's issue.

sarahkallsen1 · ‎10-17-2025

I could not find a number to call, to talk to am actual person.. What number did you use to talk to someone?

selsa84 · ‎10-17-2025

Honestly I wouldn't bother calling. Phone reps are clueless

sarahkallsen1 · ‎10-17-2025

I hear ya- waiting it out may be the best option.

devon@ebay · ‎10-17-2025

@sarahkallsen1 wrote:

Today, 10/17/25 the shipping changed on all my 188 listings from ground advantage, to showing a message, please ask seller for a shipping quote. When I go into revise, it still shows ground advantage chosen, so there is nothing I can change. When looking at my listings as a buyer, they are seeing ask seller for a shipping quote. Why is this happening? Is anyone else seeing this?

Hey @sarahkallsen1! An update from the Shipping team is that the issue you shared is now resolved.

Devon,

nps · ‎10-17-2025

877-322-9227 (NA only)

True, if you think it's a minor issue and it is not pressing, then you could wait it out and hope that enough sellers will report it, then wait for a fix. But in a case like this where it can have major consequences to your business of selling, if everyone ignores it, how will eBay know they have a problem they need to fix.

I called and the CS rep was very friendly, and easy to understand, and she was able to replicate the issue on her end looking at my listings from both the customer's and my perspective. When it was obvious to her that something was not right, she immediately contacted technical support, while I was on hold, and opened a ticket.