Seller-Initiated Marketing Coupons Not Showing on Listings

[orcasmyst]

Seller-Initiated Marketing Coupons Not Showing on Listings

[jklfindings]

Same issue here.  We even went as far as removing the current coupon, and starting a new one.  Same issue.

[thetravelingshopkeeper]

Glad someone else noticed. Same for me. 

[origin-shopping]

Yeah I noticed immediately, it only shows on the main page but when you click into the listing the coupon lower price does not appear or anything about the discount.  It's like the coupon completely disappears,  I'm sure its costing lots of sales as buyers are confused by it too.  

[wastingtime101]

For the record, I can see the coupon banner on your listings - I looked at listings on all of your accounts. @orcasmyst @origin-shopping @thetravelingshopkeeper @jklfindings

Are you still having this problem?

If yes, do you see the banner when logged out and using private browsing window and/or a different browser?

What browser are you using?

[jklfindings]

Issue was resolved last night.

[gadgethound]

I am having this exact issue today.   On about half of my listings with coupon discounts the  coupon banner does not show on the listing itself.  If I go to a listing where it does show and click "see other items"...all of the discounted items do show on that page. But, if you click on them it does not show on the listing. 

ADD: 2 items affected: 286326039938, 277102826818. these are 2 different discount promotions

Perhaps in 24 hours it resolves itself?

[mcdougle4248]

@gadgethound 

This issue started on my listings with a coupon discount yesterday. 

I went to a listing that is missing the banner and used the ? on the listing's page to report the technical issue. I included the coupon code information and an affected item number in the report for reference.

I recommend anyone experiencing this issue do the same. The more reports eBay receives, the more likely the issue will move up in priority to fix.

[mcdougle4248]

@wastingtime101 

I am experiencing this issue, too. I checked using Chrome and Firefox signed in and using incognito/ private browsing windows with the same no-banner results.

Here is an Item number for reference: 197287374389

[mcdougle4248]

At this moment item number 197287374389, referenced earlier, is displaying the coupon banner. I do not have time right now to check all of the items, however, the 10 or so that I did check displayed the banner.

[gadgethound]

This issue on my 2 different discount coupons remains today.  I have about 15 couponed items and the coupons show up on the listing page on only about 1/4 of them.   I know the coupons work because I have had sales on the ones where it does show up. 

[wastingtime101]

Yeah, I'm still seeing the issue on your account @gadgethound .

If you haven't done it yet, click the ? icon on the lower right of the item page and report a tech issue as mcdougle advised this weekend.

[gadgethound]

Yes, I have done that on about half of them,  I replied on a few right after his post but they have not been fixed.  I will update here if the issue is solved.