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Seller Hub Search Not Finding Listing Using Two Good Keywords

At Seller Hub>Listings>Manage Active listings> a search retrieves my listing if I search the title for "Spanish" or "Moss" but returns nothing for a search for "Spanish Moss". Does this make sense?

Message 1 of 7
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Re: Seller Hub Search Not Finding Listing Using Two Good Keywords

I'm having the same issue.

 

Can't even search my own active listings and rely on the search results.

 

 

"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley
Message 2 of 7
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Re: Seller Hub Search Not Finding Listing Using Two Good Keywords


@kds99 wrote:

At Seller Hub>Listings>Manage Active listings> a search retrieves my listing if I search the title for "Spanish" or "Moss" but returns nothing for a search for "Spanish Moss". Does this make sense?


I'm having the same issue on one account but not the other.

 

Is there a tech ticket for this devon@ebay? This is about sellers searching active listings page in seller hub https://www.ebay.com/sh/lst/active - it is not about public-facing search.

 

Multiple users affected in this thread and also other threads.

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Seller-Hub/m-p/33509852#M107942

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Ebay-your-site-is-quot-Extra-quot-broken-t...

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Seller-Hub-Search/m-p/33511412#M107985

 

 

Message 3 of 7
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Re: Seller Hub Search Not Finding Listing Using Two Good Keywords


@wastingtime101 wrote:

@kds99 wrote:

At Seller Hub>Listings>Manage Active listings> a search retrieves my listing if I search the title for "Spanish" or "Moss" but returns nothing for a search for "Spanish Moss". Does this make sense?


I'm having the same issue on one account but not the other.

 

Is there a tech ticket for this devon@ebay? This is about sellers searching active listings page in seller hub https://www.ebay.com/sh/lst/active - it is not about public-facing search.

 

Multiple users affected in this thread and also other threads.

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Seller-Hub/m-p/33509852#M107942

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Ebay-your-site-is-quot-Extra-quot-broken-t...

 

https://community.ebay.com/t5/Share-eBay-Technical-Issues/Seller-Hub-Search/m-p/33511412#M107985

 

 


Hey @wastingtime101! I just checked our open tickets this morning and the issue with sellers not being able to search their own active listings in the Seller Hub with keywords is being reported. I will have the Tech Board updated here shortly. If sellers are running into I recommend they reach out to customer support and let them know that they are experiencing ALERT 14435. 

Devon,
eBay
Message 4 of 7
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Re: Seller Hub Search Not Finding Listing Using Two Good Keywords

my store search is also affected and I noticed last night that when you click on "see other listings" that that search box is also affected

I guess what I am trying to say s that I dont have to be in my store for the search to be broken

devon@ebay 


Germantown proud Germantown strong
up the whiskey hickon
moving right along
19144
Message 5 of 7
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Re: Seller Hub Search Not Finding Listing Using Two Good Keywords


@1tuna wrote:

my store search is also affected and I noticed last night that when you click on "see other listings" that that search box is also affected

I guess what I am trying to say s that I dont have to be in my store for the search to be broken

devon@ebay 


Hey @1tuna! Thank you for the additional information and I will make sure to share this with the correct team.

Devon,
eBay
Message 6 of 7
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Re: Seller Hub Search Not Finding Listing Using Two Good Keywords

Thanks all !!

Message 7 of 7
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