eBay

clocktickfixer · ‎05-30-2019

Search results have indeed been a bit bumpy for a week or so (21 years on Ebay) - but as of today a fresh search from scratch returns ZERO finds. Tried several times with different word choices. In the last hour went from usable to nothing...?

steelskins61 · ‎05-30-2019

Same here.

eburtonlab · ‎05-30-2019

@clocktickfixer

@steelskins61

Search has been somewhat unstable over the last two weeks. Most of the complaints have to do with inappropriate keyword matches returning too many results.

But I just checked several of my bookmarked searches, and the results returned appear to be reasonable -- the few that turned up no results seem to be actual cases of keywords not matching any current items for sale, as far as I can tell.

If this is an ongoing issue, can you provide an example of a search that returns no results that should be returning results?

It is possible that eBay has changed the way search works in such a way that searches that have worked for you previously no longer work; perhaps there is a workaround to undo the effects of the change, if so.

eburtonlab · ‎05-30-2019

@djbart444

@moonridge_rch6413

@darius1002

It seems that many other folks have similar complaints of searches returning zero results.

If anyone can provide examples of searches that are not working, perhaps there is a common issue that can be overcome.

steelskins61 · ‎05-30-2019

I signed in on desktop and all was fine, so I deleted and reinstalled the phone app and all is good now

flatbug · ‎05-30-2019

I believe an example would be useless because I typed the same exact words as my boyfriend sitting next to me...my search works and his does not. We tried several different searches and eBay will not let him see anything. Not even previous searches or previous items viewed.

eburtonlab · ‎05-30-2019

@flatbug

my search works and his does not. We tried several different searches and eBay will not let him see anything. Not even previous searches or previous items viewed.

Presumably eBay has a pool of many servers returning search results. If one of them is bad, that might explain the zero results.

Then the question becomes, if you are getting search results from a bad server, can you disconnect from that server and reconnect to a different server? Assuming that several searches in a row give consistent zero results, perhaps try explicitly signing out of eBay and then signing back in?

There may be a geographic component to this as well -- if all the users reaching the bad server are in the same general area.

leumasventures · ‎05-30-2019

Same issue here. Ebay search results are returning 0 results. It just started today.

**EDIT** I just updated the app and now it works fine.

eburtonlab · ‎05-30-2019

Are all of the users who are having problems with search returning zero results using the app?

idahocustoms1901 · ‎05-30-2019

I'm glad it's not just me yup may 30th 2019 I'm in Nampa,Idaho and my search broken I've tried different searches nothing

dscomicspch · ‎05-30-2019

any search in collectibles-comics returns zero results for me.

tubetimenow · ‎05-30-2019

Here is an example of search problem. Vacuum tube. Search results are zero found.

dhbookds · ‎05-31-2019

I get 64,000 results for vacuum tube......

for the results from late last night........Thurs nite is maintenance time and anything/everything can go wonky......

As eburton asks..........is everyone with problems using the app?

blessedandhappy3 · ‎05-31-2019

Same here. Really wish eBay understood, it's hurting it self with "new or make it better idea's" coming from it's own software designers just to keep their job. How about just maintaining a running working platform without continued new updates of false improvements that are really just variants (for the sake of someone having a job). Trim the people from "great idea department" and focus on maintenance. SMH...