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Remove contact info and/or links to non-eBay websites from listings

All my fixed priced listings were 30 days prior to when ebay required each one to be GTC back in March.

 

After 3 or 4 months without a sale, I decided to END some, and then relist them later so they would then be "Newly listed."  I relisted 6 listings yesterday and today they all state Remove contact info and/or links to non-eBay websites from listingsSomething must have changed because that error never showed up for these listings previously. 

 

I thought it might be due to the following statement that is in all of my listings: If you are an international bidder, please e-mail for a quote before bidding, or advise in your initial e-mail if the shipping address is outside the USA, so I can calculate the shipping fee. So, I REVISED each of those 6 listings and REMOVED that statement.  After over 12 hours, that statement Remove contact info and/or links to non-eBay websites from listings is still shown in my Seller Hub OVERVIEW.

 

Does anyone have any ideas what might be causing this error message from ebay, when it was not present earlier?

disneyshopper
Volunteer Community Member

Message 1 of 10
latest reply
9 REPLIES 9

Re: Remove contact info and/or links to non-eBay websites from listings

I'm getting a "cannot connect" with the

Click here to view my other listings.

 

don't know if that could be it or not....

 

 

Message 2 of 10
latest reply

Re: Remove contact info and/or links to non-eBay websites from listings

On the first two new listings of yours, there are place holders for  images that apparently has the link removed (by ebay?)

The image address is to postimg dot org. Could that be causing a link removal warning?

x.JPG

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Posting ID
Message 3 of 10
latest reply

Re: Remove contact info and/or links to non-eBay websites from listings

Where as the other image hosting service that you use and works is "use dot com"

 

"Use dotcom is a member of the eBay Developers Program and
our gallery is eBay certified!"

 

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Posting ID
Message 4 of 10
latest reply

Re: Remove contact info and/or links to non-eBay websites from listings

The link at the bottom, where it reads: Click here to view items in my store.

That link isn't secure, it's http and not https.

That might be the problem.

 

 

 

Have a great day.
Message 5 of 10
latest reply

Re: Remove contact info and/or links to non-eBay websites from listings

@disneyshopper 

 

You might consult with @shipscript . Their tools show 16 listings with bad links, and 292 with bad targets.

eBay is continually updating this site. Some advice given may have changed. Please reply to this thread, to let us know if this advice works for you. The links on the bottom of any eBay page can help you deal with most eBay issues. Contact eBay Customer Service on Facebook.com/eBay or Twitter.com/AskeBay
Message 6 of 10
latest reply

Re: Remove contact info and/or links to non-eBay websites from listings

Thank you all for your help.

 

Months ago I used shipscript's program to fix a series of problems, and thought all was completed.  Unfortunately, all of that info is on my now defunct computer.  I'm sure I can access the Mentor discussion group and retrieve the info.

 

When  photobucket started charging for their services, I looked for another photo host.  Eventually I went with USE.COM, and it appears not all listings were fixed.  Also had to fix the link to direct to my other listings.

 

I have limited time on my hubby's computer (he's napping now, and I'm headed there myself).  I'll try and fix it all tonight (actually Monday morning in the early hours!)

disneyshopper
Volunteer Community Member

Message 7 of 10
latest reply

Re: Remove contact info and/or links to non-eBay websites from listings

REMOVING that line to Click here to view my other items worked!

disneyshopper
Volunteer Community Member

Message 8 of 10
latest reply

Re: Remove contact info and/or links to non-eBay websites from listings

@dhbookds 

You are correct that eBay's cgi6 server has been unreachable for a week or more, and thus disneyshopper's links to that server will fail.

 

@disneyshopper 

I bulk scanned your existing listings and found some dead PayPal links that were left behind when you removed the visible buttons. Those will trigger eBay filters.

 

You should be able to find and replace this line of code using eBay's bulk edit and relist tool:

href="https://www.paypal.com/xclick-auction/business=ATG6H8PPACD7G&auction_type=Ebay"

These are the ten listings affected:

143217133907
143217133910
143217133911
143217133913
143217133914
143348831540
143354179872
143362357865
383098839633
383105762763

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 9 of 10
latest reply

Re: Remove contact info and/or links to non-eBay websites from listings

Thanks, shipscript!

 

I already removed that statement from the 6 listings that ebay displayed.  I haven't been told about the 4 others, but will remove the offending statement as well.  Don't know how it got missed when I did all that bulk revising months ago.

disneyshopper
Volunteer Community Member

Message 10 of 10
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