Promotion Boxes Gone?

[pyrabluestudios]

I tried to edit my Promotion Boxes but hitting the save button was useless.  Now they are just gone?!  Temporary glitch or permanent? Anyone else?

[japaninmotion]

me too is this the same as you?   I was going nuts last night. I dont know if this is the exactly the same problem but when i go to a listing all my store info, header and custom catagories are there but if I click a custom cat.... I get sent to a non sorted page with ALL my items  and not to the catagory i selected

[pyrabluestudios]

I JUST got everything back about a half of an hour ago!  My store graphics, categories and my featured items (promo boxes).  Now if they stay - great!

[pyrabluestudios]

And now today, gone again. 

[shoptalkid]

I launched a new promo a few days ago and the usual promotion box/button on the MOBILE APP is completely missing from my listings.   Things on the regular website are messed up too.  Some sellers have banners missing, others don't. 

Can anyone from  eBay give us an insight as to when this will be fixed?   

[mrfrogdancewear]

Yes this has happened to me too all my promotion boxes & themes are gone. Can you tell me how you managed to get them back please as this new look I have is just rubbish.

[otteropp]

All of the Custom pages and Logos and headers are gone and replaced by an ugly mess.

I spent many years perfecting my store and using custom colours and organising different categories. eBay encouraged us to do that so we could make our own 'brand'.

In the blink of an eye....gone!

I just tried to put my Store on vacation and the custom short message that used to show up in my Store is now at the very top and worst of all, the HTML all shows followed by my message and not in the colours or size that I selected in THEIR settings.

My annual store contract ends tonight and I have downgraded my store to the new 'Starter store. Over the past few months I have reduced my listings from around 1400 to less than 100.

I have no intention of continuing to feed this monster called eBay that I had enjoyed so much since 2002!

[oxdelphis]

I have the same problem and unable to edit my promotion boxes even the icon for editing on manage My Store is gone. My message on the boxes for June 2018 still there and out of date. Need to promote my new July listings. Know not what to do. Really frustrating and fed up. Anyone can help?

[extreme-hardware]

Same problem here in the UK. Link to promotioanal boxes is gone and I cant edit the HTML on my store now. What gives eBay?

[basement-boxes]

Did this problem ever get solved?  Are the promotion boxes/edit gone?  I have an old promo box with outdated material that I need to get rid of...any help??

[wetsuitwearhouse]

This appears to still be an issue. Anyone know how to edit the promotional boxes, or at the very least, remove them?

[carryabigsticker]

I have a promotion box that is appearing below the list of store categories on all my custom pages. I do not know how to edit this box, or even remove it. I called eBay tonight and spoke to a rep for 35 minutes, including numerous periods of being on hold while he "investigated." It took him a long time just to understand what I was talking about. He never was able to figure out how to help me. This is just one of those things that happens as eBay makes tweaks, and more tweaks and more tweaks, and sinks lower, and lower and lower into the abyss, I guess. I will probably experiment with changing the themes of my custom pages. Maybe I can figure out a way to at least make the out-of-date promotion box disappear. Sigh! 

[dhbookds]

@carryabigsticker 

@wetsuitwearhouse 

Both of you have old style stores......which were supposed to be switched over to the new style in Aug 2018.  Most were switched in May/June 2018.....  At that time they changed alot of stuff in stores......no more extra pages (wet suit buying guide), no more promo boxes along the left side, no more special store search box ( now use the regular search box), no more seller choice of list/gallery look and other stuff.  Unfortunately, after the initial change which standardized alot of previous seller choices , they lost the stores team (either quit or were let go), and so nothing further was done........they never eliminated the choices in the store setup,  but now they simply don't work.

Having said that, I presume there is a way to change to the new store now, but I don't know how....... and I'd consider it carefully.....  there are some violations in alot of the older stores...but there certainly are advantages for having it.......

The best way to get some specific help may be to contact ebay employee on the Ebay for Business page.....read the instructions before posting.

[carryabigsticker]

I have visited the eBay for business page but I don't see a way to contact an eBay employee there. Do you maybe mean a different page? Note that I have contacted eBay by phone about this issue but was not able to resolve the issue despite half an hour of discussion with a rep.  Here is the page I was on: https://pages.ebay.com/seller-center/additional-resources/ebay-for-business.html#all-things-seller