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Problem with a "sold" item in the "unsold" area

I see several people having the same problem, with no answer is sight. My sold items are going to my unsold list and the buyers aren't being notified. What can we do about it?

Message 1 of 5
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Problem with a "sold" item in the "unsold" area

Sellers sometimes do drafts and make corrections on a listing which might create another listing by mistake.

Just by adding a "." to the title to correct a listing might create two listings.

If you have a 'sold' item but don't have it...contact the buyer and let them know of the situation ASAP.

Offer the buyer something in place of the sold item...maybe a little more expensive.

I wouldn't do an out of stock thing...and get a 'ding'.

Most buyers would be happy to get a better deal .

Would also save a nasty feedback response from the buyer.

eBay prefers the seller and buyer work out the situation.

 

Message 2 of 5
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Problem with a "sold" item in the "unsold" area

When the same thing happened in the past, this was the workaround:

 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Why-is-my-SOLD-auction-item-showing-up-as...

 

Message 3 of 5
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Problem with a "sold" item in the "unsold" area

It's the glitch du jour.

 

https://community.ebay.com/t5/Ask-a-Mentor/Item-ended/m-p/34619215

 

https://community.ebay.com/t5/Ask-a-Mentor/Items-with-bids-moved-to-unsold/m-p/34619116

 

https://community.ebay.com/t5/Ask-a-Mentor/Technical-Issue/m-p/34618853

 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Problem-with-a-quot-sold-quot-item-in-the...

 

https://community.ebay.com/t5/Ask-a-Mentor/Problem-with-a-quot-sold-quot-item-in-the-quot-unsold-quo...

 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/My-buyers-are-not-receiving-their-notices...

 

https://community.ebay.com/t5/Ask-a-Mentor/Sold-item-shows-as-Unsold/m-p/34618180

 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Items-sold-not-in-Orders/m-p/34617857

 

https://community.ebay.com/t5/Ask-a-Mentor/My-sold-items-are-showing-up-as-unsold/m-p/34617798

 

https://community.ebay.com/t5/Ask-a-Mentor/My-auctions-sold-but-show-up-listed-as-quot-unsold-quot/m...

 

https://community.ebay.com/t5/Ask-a-Mentor/Sold-items-showing-unsold/m-p/34617715

 

https://community.ebay.com/t5/Ask-a-Mentor/Sold-items-listed-under-unsold/m-p/34617706

 

https://community.ebay.com/t5/Ask-a-Mentor/Still-sold-but-goes-to-relist/m-p/34617670

 

https://community.ebay.com/t5/Ask-a-Mentor/Sold-a-Magazine-and-Shipped-it-Ebay-lists-it-as-unsold-an...

 

https://community.ebay.com/t5/Ask-a-Mentor/Items-with-Bids-Ending-Today-went-to-Unsold-Folder/m-p/34...

 

https://community.ebay.com/t5/Ask-a-Mentor/Item-ended-with-bids-not-showing-in-sold-or-active/m-p/34...

 

https://community.ebay.com/t5/Ask-a-Mentor/Listing-Sold-at-Auction-But-Shows-as-Ended/m-p/34617569

 

https://community.ebay.com/t5/Mobile-Apps/Items-sold-showing-in-unsold-category/m-p/34617541

 

https://community.ebay.com/t5/Ask-a-Mentor/ebay-posted-an-item-that-closed-with-a-bid-into-the-UNSOL...

 

https://community.ebay.com/t5/Ask-a-Mentor/Item-sold-but-does-not-show-as-sold/m-p/34617195

 

https://community.ebay.com/t5/Ask-a-Mentor/Item-says-sold-but-is-in-my-unsold/m-p/34616284

 

https://community.ebay.com/t5/Selling/Sold-Items-sitting-in-my-Unsolds-I-can-t-send-the-buyer-an/m-p...

Message 4 of 5
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Problem with a "sold" item in the "unsold" area

"glitch du jour"...means problem of the day....and many days in our future.

Message 5 of 5
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