Problem with a "sold" item in the "unsold" area
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‎08-11-2024 09:05 AM
I see several people having the same problem, with no answer is sight. My sold items are going to my unsold list and the buyers aren't being notified. What can we do about it?
Problem with a "sold" item in the "unsold" area
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‎08-11-2024 09:18 AM
Sellers sometimes do drafts and make corrections on a listing which might create another listing by mistake.
Just by adding a "." to the title to correct a listing might create two listings.
If you have a 'sold' item but don't have it...contact the buyer and let them know of the situation ASAP.
Offer the buyer something in place of the sold item...maybe a little more expensive.
I wouldn't do an out of stock thing...and get a 'ding'.
Most buyers would be happy to get a better deal .
Would also save a nasty feedback response from the buyer.
eBay prefers the seller and buyer work out the situation.
Problem with a "sold" item in the "unsold" area
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‎08-11-2024 11:56 AM
When the same thing happened in the past, this was the workaround:
Problem with a "sold" item in the "unsold" area
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‎08-11-2024 04:47 PM
It's the glitch du jour.
https://community.ebay.com/t5/Ask-a-Mentor/Item-ended/m-p/34619215
https://community.ebay.com/t5/Ask-a-Mentor/Items-with-bids-moved-to-unsold/m-p/34619116
https://community.ebay.com/t5/Ask-a-Mentor/Technical-Issue/m-p/34618853
https://community.ebay.com/t5/Ask-a-Mentor/Sold-item-shows-as-Unsold/m-p/34618180
https://community.ebay.com/t5/Report-eBay-Technical-Issues/Items-sold-not-in-Orders/m-p/34617857
https://community.ebay.com/t5/Ask-a-Mentor/My-sold-items-are-showing-up-as-unsold/m-p/34617798
https://community.ebay.com/t5/Ask-a-Mentor/Sold-items-showing-unsold/m-p/34617715
https://community.ebay.com/t5/Ask-a-Mentor/Sold-items-listed-under-unsold/m-p/34617706
https://community.ebay.com/t5/Ask-a-Mentor/Still-sold-but-goes-to-relist/m-p/34617670
https://community.ebay.com/t5/Ask-a-Mentor/Listing-Sold-at-Auction-But-Shows-as-Ended/m-p/34617569
https://community.ebay.com/t5/Mobile-Apps/Items-sold-showing-in-unsold-category/m-p/34617541
https://community.ebay.com/t5/Ask-a-Mentor/Item-sold-but-does-not-show-as-sold/m-p/34617195
https://community.ebay.com/t5/Ask-a-Mentor/Item-says-sold-but-is-in-my-unsold/m-p/34616284
Problem with a "sold" item in the "unsold" area
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‎08-11-2024 05:57 PM
"glitch du jour"...means problem of the day....and many days in our future.
