Preview is not working - using multiple browsers

[44012]

When trying to preview any new or old listing it is:

1. Taking almost 3 minutes (the spinning infinity circle death just spins and spins)

2. When the spinning is over I get no preview but a messed up looking screen:

I have been using Foxfire, then I switched over to Chrome. It is happening on both on my desktop and tablet.

If anyone else has this happening you are not alone. (Perhaps I am alone....)

If anyone has any ideas I will check back later. Very frustrating day. 

[eburtonlab]

Any difference if you use a private or incognito browser window? If the issue is related to your cache or cookies, that may work better.

It might also be worth temporarily disabling any common add-ons you use in both browsers such as an ad blocker or a grammar checker. Or simply try a completely new browser you have never used before so you can start with a clean slate and default settings to see if that makes any difference.

[spread-the-luv-greetings!]

we have the same issue

[windyknoll2500]

Having the same problem.  I've used multiple browsers.  Thought it was a temporary glitch but have had this for the past 2 days. 

[44012]

Hi eburtonlab,

You are so smart....I did try to start with a clean slate but I am personally still glitching out with photos. 

The good news is that I can now scroll down and see the actual preview while the top of the preview is still messed up.

The bad news for me anyway is that I can't slide photos over anymore. When the photos get slid over and placed into their "places" they appear blank. I got frustrated and eventually saved to drafts and when I reopened the photos were there.

My new advice for anyone with strange things happening this week with photos is to save to drafts and see if when the draft is opened up the information is there. 

Thanks again for always helping @eburtonlab !

[eburtonlab]

More about changes to uploading photos in this thread:

https://community.ebay.com/t5/Selling/UPLOADING-PHOTOS/m-p/34890551#M2514257

[44012]

Still can't add photos normally - the first pictures to slide over work but if you add anymore after that the photo cells are blank. Still saving to drafts - then reopening - and magically all the photos are there.  

I am finding most problems seem to be solved these days by saving to drafts and reopening.

This is happening on a desktop.