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Newly posted listings not visible on ebay

Many of the items I listed yesterday have completely vanished - not visible in my store, not visible in eBay search - but internally visible to me when I view my own items? For instance - here’s a screenshot of the last 4 things I listed yesterday. Only the Kate Spade pants are indexed. Both sweaters and the Pete + Greta pants have disappeared into the void. Please advise! 

Message 1 of 22
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21 REPLIES 21

Re: Newly posted listings not visible on ebay

Same problem, newly listed items not showing up

Message 2 of 22
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Re: Newly posted listings not visible on ebay

I see the Kate Spade, but not the others........

Message 3 of 22
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Re: Newly posted listings not visible on ebay

There's numerous reports about this issue... another glitch effecting sellers directly. Customer service is worthless... they're still using the "24 hours in queue" excuse. Come on eBay... get your act together!

Message 4 of 22
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Re: Newly posted listings not visible on ebay

Same issue here. I'm glad its not just me. any news on a fix as we are losing time on the listings? 

Message 5 of 22
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Re: Newly posted listings not visible on ebay

What is the ETA for the fix?    It takes a lot of work to list items and not have them show up.  I listed around 600 items yesteray and maybe 10% are showing up in searches. 

Message 6 of 22
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Re: Newly posted listings not visible on ebay

Someone posted about 1/2 hour ago that they called cutomer service and they were told the listing issue was a site wide problem......However another person just posted a few minuets ago that they hadcalled customer service and that they were told nobody else has reported an issue with the listing.....Another person posted just a bit ago that they were told Ebay was checking new listings to make sure that the titles of the listings matching descriptions (or something to that effect).....basically we are getting people who are calling CS and are being told different things....So I am not sure what to think........

 

Some people were even posting this morning they were having trouble buying items and some were posting saying they were having trouble sending messages..........

 

I am sure Ebay is aware of the issues...it's now just a matter of when things will be fixed.... 

Message 7 of 22
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Re: Newly posted listings not visible on ebay

same problem
Message 8 of 22
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Re: Newly posted listings not visible on ebay

same problem
Message 9 of 22
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Re: Newly posted listings not visible on ebay

Listings that I put up yesterday morning are visible, however, everything that I listed this morning is not visible yet.  It is very easy for me to find my listings and I can usually start seeing them appear within 15 minutes of listing...nothing new showing at 1 1/2 hrs after listing this morning.  Big bummer for me as I started a storewide promotion this morning slight_frown

Message 10 of 22
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Re: Newly posted listings not visible on ebay

Same. I am having problems seeing things my favorite sellers added in the last 12-16 hours or so. The profile will say, for example, 20 items, but I can only see 18 (they add 4 a day). I am only seeing 2 of the 4 new items added no matter how I search for them. This has been an issue for me since at least 5AM est (so 7.5 hours)
Message 11 of 22
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Re: Newly posted listings not visible on ebay

Putting on my tin-foil hat... Maybe eBay's shadowbanning algo is running amok... Buyers can't see listings = no sales... Now why would I suspect anything like that.

Message 12 of 22
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Re: Newly posted listings not visible on ebay

System wide problem - the more we report it the better chance we have that the will try to take care of it. In the meantime I would not do relists or new listings. Some customer support reps are clueless, some know what is going on. The key is to call in as long as the wait time is low and keep reporting it. When the call in wait time gets longer that means we have reached critical mass and they will actually take the problem seriously. Sad but true.

Message 13 of 22
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Re: Newly posted listings not visible on ebay

I called Ebay as soon as they opened this morning. The customer service representative confirmed the problem after I gave him an Item# that I just listed. He could view the item by using the item # but could not view it in search results. He has a couple of items of mine that he is using to confirm the problem and wrote a ticket on it for the techies to look at. He said that I should give it 24 hours for tyem to reslove.  I'm sure that they are getting a lot of calls on this. For me it is just the newly listed starting this morning. I have heard that this might have started last night.

Message 14 of 22
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Re: Newly posted listings not visible on ebay

having same problem. worried was my account, called ebay, sitewide glitch, hung up the phone with a dazed look. another ebay glitch. unreal.

 

been selling for 4 years, i saw maybe 3 glitches in 3.5 years, and in the last 5-6 months alone there have been hundreds, 

 

i dont know about you all but the second ebay put their entire site on 15 %off yesterday, i put my store on sale too, to maximize the potential and did nothing. at this point they put out a coupon once every few weeks it draws no excitement. 

Message 15 of 22
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