My store has international shipping program set up- Buyer in canada unable to purchase -

[**selling**stuff**]

Buyer in canada trying to buy my item, they get a popup saying unfortunately seller does not ship to your location, which is not correct.. WHat is causing this.  Calling ebay is a joke, they have absolutely no idea what to do. 

[**selling**stuff**]

Here is the error the buyer is gettting.. Ebay has no idea what to do. 

[soh.maryl]

Have no idea what the problem is with that shipping information, but the one item of yours that sold, a cap, listed that it will be shipped via "media mail".   

Several other caps you have listed state "media mail".  

[**selling**stuff**]

They all ship regular first class mail, the shipping policy in my store never got changed, and i dont feel like trying to figure it out. 

[12345jamesstamps]

You have items shipping for Media Mail that are not suppose to be shipped Media Mail...

[wastingtime101]

Item 177077927694 is for hair color which, due to chemicals / hazmat, is probably restricted from eIS. The listing is completely blocked from international shipping because eIS does not accept hazmat.

It has to ship Ground Advantage Package service - it cannot ship First Class Letter/Flat service.

[lacemaker3]

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@**selling**stuff** wrote:

They all ship regular first class mail, the shipping policy in my store never got changed, and i dont feel like trying to figure it out. 

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There's no such thing as first class mail for packages anymore. It was changed to Ground Advantage. But your listings are not correct, all the ones I looked at say free shipping by Media Mail.

As for the one that won't ship to Canada, all the listings I checked had eBay International Shipping to Canada. Some items are not eligible for eIS, as @wastingtime101 suggested, that is probably the problem.

FYI, you should remove that screenshot, because you have published another user's name and address, which is against the rules, and a violation of their privacy.

[wastingtime101]

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@12345jamesstamps wrote:

You have items shipping for Media Mail that are not suppose to be shipped Media Mail...

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Yep. To offer more info for the original poster - Video games, controllers, etc - none of that is Media Mail eligible.

[12345jamesstamps]

A lot of items are shipped Media Mail...Oh my!

[tobaccocardyahoo]

EIS will not allow the export of items which cannot legally to imported to the destination country. They decide and will decline items based on the category or other information they have. There is no appeal.

[wastingtime101]

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@soh.maryl wrote:

Have no idea what the problem is with that shipping information, but the one item of yours that sold, a cap, listed that it will be shipped via "media mail".   

Several other caps you have listed state "media mail".  

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This reply wasn't showing earlier - weird. But yep, another good point.

Perhaps the seller will find this link handy as it has a chart of media mail eligibility:

https://liteblue.usps.gov/news/link/2013/04apr/Media-Mail-Guidelines.htm

[ebooksdiva]

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@**selling**stuff** wrote:

They all ship regular first class mail, the shipping policy in my store never got changed, and i dont feel like trying to figure it out. 

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So you’re going to continue to advertise that you ship Media Mail because you don’t feel like trying to figure it out?

You are one of the reasons USPS increases the costs of Media Mail because sellers like you could care less and continue to list and ship erroneously. 
I suggest you figure it out. 

[soh.maryl]

When I pointed this out to the OP, he states they are actually sent regular first class mail and he can't be bothered to figure out why his listings say "media mail" which says something about the seller.  

[soh.maryl]

Read the OP's reply to my message where I pointed this out.   He doesn't really care. 

[**selling**stuff**]

i have bulk edited my listings, the shipping is now correct..