eBay

street-motto-cycles · ‎01-19-2019

This is the 3rd time I have had to fix my pictures due to ebays wrong doing. Not to mention not being able to edit my drafts or pictures in my draft. A blank screen doesn't help me as a seller. It's exhausting and very disappointing on how we have to keep fixing ebays issues they are implementing on their platform we pay for. We are tired of being charge to use a platform that isn't functioning correctly. This has been going on since last July which makes it over 6 months with issues. Ebay needs to be accountable for their actions as we are the once being harmed. We are so done with wasting time on this platform. The ceo is so far out of touch with his customers , he doesn't realized that this platform is a laughing stock on other forms. If any ebay troll or employee is reading this, go check your own form on facebook or on here. Thread after thread which are your customers ( sellers or buyers) complaining on how poor ebay is being ran. Ebay needs to listen soon before they dig them selves even bigger whole. We have already made arrangements to lift our sale else where like so many are doing. This is not to bash ebay but to acknowledge issues pertaining their business practices. Fees keep going up whether it is shipping or ebay fees. Ebay wants us to provide free shipping , free returns, & 30 days return yet they can't even keep our pictures in our adds.

dhbookds · ‎01-19-2019

Certainly understand your angst.........

But to fix it Ebay needs info, they need to be able to replicate a loss......

..........can you give an item # (and leave one up that has lost the pictures), What type of listing it is (gtc, 30 day, auction/fp) and how you are seeing it.........pc versus mobile, with the browser..........

street-motto-cycles · ‎01-19-2019

Good morning, the item number would be 323094086748. One can see that only the first picture is showing. As far as the layout, we use gtc and its on a pc not mobile. However, on mobile device it is the same issue. Please note, I have heard the gtc has been deleting pictures and my question is , then why give me the option to do gtc if it's not functioning correctly. We loaded over 50 pictures previously and it a lot of the same pictures are gone again. We had to even delete over 150 items due to not being able to retract the pictures. I have ran this issue through ebay multiple time with very little to no result on their end.

dhbookds · ‎01-20-2019

@Anonymous

Can you check this one to see what the problem might be?

art_primo · ‎01-21-2019

i've been going through this for the last year, roughly 200+ listings with missing pictures and item specifics just gone. So I've had to delete the items, re-shoot the pictures and relist the items. That's expensive and very time consuming. I contacted ebay twice over this matter and asked for credit on my monthly/annual subscription based on their own terms and conditions and what did i get? pffft.

Not only did I get no resolution on the matter but instead they helped themselves to my checking account to cover the monthly fee which I was disputing. How can anyone build a business on a site that engages in such practices? Simply unbelievable. Unbelievable~!!!

Anonymous · ‎01-21-2019

@street-motto-cycles wrote:
Good morning, the item number would be 323094086748. One can see that only the first picture is showing. As far as the layout, we use gtc and its on a pc not mobile. However, on mobile device it is the same issue. Please note, I have heard the gtc has been deleting pictures and my question is , then why give me the option to do gtc if it's not functioning correctly. We loaded over 50 pictures previously and it a lot of the same pictures are gone again. We had to even delete over 150 items due to not being able to retract the pictures. I have ran this issue through ebay multiple time with very little to no result on their end.

Hi @street-motto-cycles, I've gotten this reported over to our tech teams for review. So sorry you are running into this issue and I appreciate your patience while we work on a fix. I'll touch base with you if we need anything else in our investigation.

@dhbookds thanks for getting my attention and helping to get this example!

Anonymous · ‎01-21-2019

@street-motto-cycles wrote:
Good morning, the item number would be 323094086748. One can see that only the first picture is showing. As far as the layout, we use gtc and its on a pc not mobile. However, on mobile device it is the same issue. Please note, I have heard the gtc has been deleting pictures and my question is , then why give me the option to do gtc if it's not functioning correctly. We loaded over 50 pictures previously and it a lot of the same pictures are gone again. We had to even delete over 150 items due to not being able to retract the pictures. I have ran this issue through ebay multiple time with very little to no result on their end.

Hi @street-motto-cycles, I've gotten this reported over to our tech teams for review. So sorry you are running into this issue and I appreciate your patience while we work on a fix. I'll touch base with you if we need anything else in our investigation.

@dhbookds thanks for getting my attention and helping to get this example!

Anonymous · ‎01-21-2019

@street-motto-cycles wrote:
Good morning, the item number would be 323094086748. One can see that only the first picture is showing. As far as the layout, we use gtc and its on a pc not mobile. However, on mobile device it is the same issue. Please note, I have heard the gtc has been deleting pictures and my question is , then why give me the option to do gtc if it's not functioning correctly. We loaded over 50 pictures previously and it a lot of the same pictures are gone again. We had to even delete over 150 items due to not being able to retract the pictures. I have ran this issue through ebay multiple time with very little to no result on their end.

Hi @street-motto-cycles, just wanted to add that the issue with not being able to edit or update drafts is a known issue that I've added your account to. As for the missing photos in your listings, you mentioned this is the third time you have had to fix an issue and I wanted to clarify some details on this; when did you upload the photos that have gone missing? When did you notice that only the one photo remains in the listing?

We had an issue last summer where many photos were regrettably lost and while we did work to fix this so it would not happen again, we were unable to retrieve the lost photos for sellers. I want to determine if the photos you are missing may have actually been lost at that time, or if this is more recent. Keep me posted and I appreciate your help in getting this resolved!

street-motto-cycles · ‎01-22-2019

Good morning, the way we where able to retrieve the last images from last summer like you stated ( the first time we had the issue ) with google analysis. Meaning, if you search that same part on goggle with the part number, one can go back to the original post from last summer and re down load all my pictures. I did that once and than saved all the pictures I could from all the adds which pictures where deleted. How ever, I couldn't do that to all my items so we just deleted them. One can't do it any more due to google not recognizing my item numbers. Please understand that the items being deleted are all across the board. I just uploaded pictures in my draft and they got deleted when I went back to work on them. As well not being able to use work on my drafts. I have over 700 items and use to have a lot more but we deleted them due to issues. So the answer to your question would be, yes it is still happening even after I uploaded more pictures. These items with deleted pictures in our store are current new items and some old items that we had to upload multiple times. Time is money and We are wasting a lot of time with issue on this platform.