@jackassretro wrote:
First of all, I have an anchor subscription. Per ebay's own page
https://www.ebay.com/sellercenter/payments-and-fees/subscriptions-and-fees
"Anchor and Enterprise Stores have access to dedicated customer support by phone and email—wherever, whenever you need it"
On May 19 I received an email stating on May 22 my support was changing and I would be taken off anchor support. To continue I could upgrade to an anchor or enterprise store. Thing is, I ALREADY HAD AN ANCHOR STORE.
Since that time I have been paying my Anchor Subscription, and probably had 20 ? 50? (too many to count) calls to support, ebay for business on facebook, the anchor support email with absolutely zero success in getting this mistake corrected. This is a MISTAKE EBAY MADE and it has yet to be fixed. In this process I have been given outright false information, misinformation, had broken promises for callbacks, updates, and refunds. I have been yelled at, hung up on, and at one point told that "anchor support no longer exists" - and that was from a "supervisor" with "ebay leadership" (probably the biggest joke of a title you could give to some of the ineffectual agents). What I have actually received is just about every excuse in the book for complete failure.
Sadly, there isnt even a workaround. Overseas support cannot transfer to that team. If I call the number for anchor support, no matter what I just get referred back to the website. Ebay's overseas support is wholly unqualified, unprepared, and uninformed to deal with this issue. I have spent (wasted) over 100 hours of my time trying to get ebay to CORRECT THE ERROR THAT THEY MADE.
EVERY SINGLE TIME I have been assured something would happen by a certain date/time, it didnt. EVERY SINGLE TIME I am promised a call back it doesnt happen. It is 100% Clear that Ebay's overseas support team is measured only by call times/numbers and not resolutions (there are some exceptions). They are more interested in getting you off the phone than actually solving problems. I've worked in call centers before. It's pretty easy to tell what metrics agents are measured by.
@jackassretro I've seen several references to people having problems with getting that dedicated anchor or enterprise support across social media recently.
I well known eBay consultant who works very closely with official eBay sources even posted on her YouTube channel about it:
https://www.youtube.com/watch?v=rum8ndLj4IU&t=728s
Apparently (according to that video) eBay found the phone number for that dedicated support was being "abused" by people who didn't have those store subscriptions, so they put in some sort of vetting/authentication process within the phone system to verify you are supposed to have access before they will connect you....but there were reportedly some problems blocking people like you who should still have access as well.
Unfortunately, the advice given in the video was to contact eBay for Business on Facebook, which you say you have already done and had no success, so I don't know how helpful this will be to you except to maybe make you feel better that at least that it's not just you.
The only thing I can suggest would be to contact support through Facebook again and send them the link to that video, starting a little after the 12 minute mark.
Like I said, she isn't just some YouTube reseller, she is someone who has a very close relationship with eBay directly, working with them on lobbying efforts in Washington DC as a Small Business Ambassador, serving on the eBay Ads Seller Advisory board and meeting regularly with eBay executive leadership so...maybe that will lend a little weight to your request?
