Loss of TRS for Global Defects

[reachstars]

I don't see a post on this board about the apparent Glitch of the Day. Many sellers have received messages advising lost TRS because of defects in Global shipping. When we look at our Seller Dashboard, there are ZERO defects listed. Some sellers who don't sell outside the U.S. have received the message.  eBay, please fix and restore our TRS!

[dtexley3]

These emails have been coming around for weeks off and on.  It's another stupid programming issue with eBay.   For those that do sell internationally they changed the benchmark calculation and many no longer qualify.

I have 0 international sales.  I don't sell internationally, my choice.  But because I have 0 sales I "no longer" qualify.  I never did.  Just another useles bit of spam.  Delete, delete, delete, that's all folks!

[orangehound]

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@reachstars wrote:

I don't see a post on this board about the apparent Glitch of the Day. Many sellers have received messages advising lost TRS because of defects in Global shipping. When we look at our Seller Dashboard, there are ZERO defects listed. Some sellers who don't sell outside the U.S. have received the message.  eBay, please fix and restore our TRS!

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eBay defines the "global" region as Australia and any other market outside of the US, UK, Ireland, Germany, Austria, and Switzerland.   eBay changed the definition of "global" last year, removing the United States ... thus, most of us no longer have 100 sales in the last year to those regions so we are getting this email.

Here was the change:  https://pages.ebay.com/seller-center/seller-updates/2017summer/international-performance-standards.h...

[reachstars]

Do we lose our TRS status if we don't have 100 Global sales? If so, I will just discontinue Global. It's not worth it to me.

[reachstars]

It seemes the only impact is that a U.S. TRS will not have the TRS status on Global sites if they have less than 100 transactions in a year. The TRS status is separate for each Global region and only the U.S. region has a discount. It's too bad everyone has to wade back through all of the notices and changes to policies to figure it out. A concisely and clearly communicated message would have alleviated a lot of stress and wasted time!