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Invoices to buyers

Unable to send invoices to buyers

Message 1 of 7
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6 REPLIES 6

Invoices to buyers

Same.

The confirmation email seems to go through (at least the copy that I have sent to myself), but the customer still can't pay for their order.

Message 2 of 7
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Invoices to buyers

I can't even get an invoice to send.  It says "technical issues, try again later".

Message 3 of 7
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Invoices to buyers

Yes, i've been having this problem off and on for 2 weeks now. I've been on the phone and eventually got the ebay phone service members to admit there's an IT coding error in California. Do you know how hard it is to get someone to admit a mistake nowadays?

Message 4 of 7
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Invoices to buyers

eBay just opened a service ticket for this issue.

 

If you contact customer service regarding invoice issues, use ALERT14652 to be added to the current ticket.

 

Message 5 of 7
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Invoices to buyers

Maybe the loss of income will get their attention 

Message 6 of 7
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Invoices to buyers

Loss of income seems to be the only thing that gets their attention. 

 

When I attempt to send an invoice now on an order with multiple items, I get the message that I can not create an invoice anymore.  BUT, it does allow me to create one, but it doesn't include all of the the items in the order.  In fact, the item that I click on is not included in the invoice.  The only way I can continue to conduct business is to create a dummy listing after the fact that has a list of all of the items and then work with the buyer to have them buy that one instead.   I then need to cancel the actual purchases. 

 

eBay knew that this wasn't going to work for many types of orders and rolled it out anyway.    If the intent was to streamline the process for selling internationally, why did they think it was ok to break the ability to combine multiple items into one order?  Rhetorical question, as I've lost track of how many times they've rolled out a half-baked "feature" and blown up all kinds of existing functionality.   They're clearly skipping almost all of the testing phase in their rush to implement.   I can only imagine the kind of spaghetti code that the contracted offshore IT team is attempting to troubleshoot.   

Message 7 of 7
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