I can not activate my new phone

[hay-2127]

My name is Sharon Haynes and just ordered a new phone: P60 Pro+ 7.8 and I can not get it activated. 

I called Att phone service and they said that they can't activate it because it's not their product. I am asking is there a way that I can activate it another way.

[eburtonlab]

This forum is for questions about eBay.

To activate your phone you would need to get in touch with the service provider that the phone is linked to.

If you bought the phone recently on eBay, check the item description or contact the seller to find out which provider that is.

[fab_finds4u]

The AT&T site has a list of phones that will still work with AT&T after 3G was phased out in Feb. That phone was not on the list. A YouTube review said it was the WORST phone, anyway. 

You should use buyer diligence and do research before you buy.

[myhomeschooldelights]

@hay-2127 

This is a forum for buyers and sellers to message each other, so we cannot activate your phone.  Assuming this was an eBay purchase, I would advise you to go to your Purchase History on your My Ebay, find this order, and immediately contact your seller about this issue and see what they have to say, giving them the opportunity to help you if they can.  If the phone is no longer supported by AT&T, as @fab_finds4u  mentioned, (or is not even an AT&T product as you mentioned in your post), then if it were me, I'd request to return it.  Also, double check the listing description.  How was it described?  Was there any mention of it not being supported after Feb by AT&T?  When did you actually purchase it?   Anyway, start with contacting your seller and go from there.  If you need to return it, find the order in your purchase history and click "return" and follow the steps.

[dl03-51]

I just tried to get my phone activated from my phone provider they told me to download a app switch my phone I think because I didn’t get the phone from them  my phone was meant to be a iphone pro max 14 turns out it’s a Samsung android 

[dl03-51]

My phone is a Samsung android my phone provider said they wouldn’t trust it because it’s not from them  . Do you guys think it’s ok to use it’s brand new