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I May Have Found An Answer for Us Complaining About EBAY Search Issues

I have never seen this myself and I have been selling 22 years on here...

 

It appears EBAY's new Ai search is not just searching what you type it is also including words for the definition of that word. I have sold many Chevron Gas & Oil things in the past. The difference today is if you type in Chevron it will also bring up any listing that has the word "stripe" in the title or item specifics. Chevron I have learned is a pattern with stripes, but why is it bringing up Adidas items just because they are "the 3 striped brand".

 

I have never seen anything like this but thought I would share the info as to maybe a help or a partial answer to the craziness that is going on with the search these days.

Message 1 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

Searches that were not working correctly for me Friday now seem to be working once again, so eBay may have changed something, though the changes may not have propagated fully yet.

 

If you are still experiencing this problem, and if it is related to improper keyword substitution, putting one of your search terms in quotes should work better.

 

More about this issue here:

 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Search-results-yielding-irrelevant-result...

Message 2 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

they are now using Ai, which is a learning search. This goes far deeper I believe then working and not working.

Message 3 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

Also the common shopper is not going to use quotes to search for a Christmas item

Message 4 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

They all probably end up using Google as I often do. Which usually shows the items that the eBay search unilaterally decides you don't want to see.

 

Of course if the Google search item isn't on eBay, too bad for eBay.

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I May Have Found An Answer for Us Complaining About EBAY Search Issues

Also ebay has kinda stopped to some degree putting out items on google. Since the new promotional plan they want us to pay for that now, which leads to less sales from google.

Message 6 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

They all probably end up using Google as I often do. Which usually shows the items that the eBay search unilaterally decides you don't want to see.

 

Google tends to prioritize pages that have been around for a while and that have lots of direct links from other popular pages, and so may not be the best way to find new eBay auction listings that tend to come and go very quickly.

 

As a result, Google is very good at finding eBay listings that have already sold and ended -- one of the biggest reasons I think that eBay began sending users directly to similar, new listings as soon as an old listing ends.

Message 7 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

Seems to be acting better, but sure screwed up earlier........Searched Animated Santa (no quotes).......came up with lots of sweaters.....first of which was a pyramid of snowmen.....when I looked at Item specifics there was one for "activity" which was filled in with "walking"........... No Santa in IS at all.     Made me wonder if problems weren't connected with the IS "changes" earlier in the month.......

Message 8 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

Searched Animated Santa (no quotes).......came up with lots of sweaters.....first of which was a pyramid of snowmen.....when I looked at Item specifics there was one for "activity" which was filled in with "walking"........... No Santa in IS at all.

 

I think the problem was with the way that "related" keywords were ranked, or the threshold used to determine if two different keywords were related. Things that were only distantly related were suddenly being treated as if they were equivalent, like santa and snowmen.

 

More speculation along these lines here:

 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Search-results-yielding-irrelevant-result...

Message 9 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

@urban_picker 

 

Just in time for the 2023 Holiday Shopping season -- an eBay search engine that is hopelessly broken.

 

Couldn't eBay have "experimented" with AI during the slow Spring season, rather than a few weeks before the winter holidays?!?

 

Who makes these decisions, anyway?

Message 10 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

I am blown away a company as huge as eBay did A versus B testing of their new search vs the old one and didn't automatically reject the new search algorithm as the results were in no way an improvement at all and instead make it worse as it was harder to find the item you want. And to broaden buyers' saved searches to include unrelated items they are guessing you are interested in was just an asinine decision that caused many buyers to turn off their search alerts. Who ever lead this search project should be demoted. BTW the search alerts problem which started on Nov 15 seems to have been fixed today, Nov 19, as I didn't get a bunch of saved search alert emails with tons of items. They should have rolled the search change back much earlier as it was immediately obvious there was a problem.

Message 11 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

I am blown away a company as huge as eBay did A versus B testing of their new search vs the old one

 

You seem to be assuming that the problem was the result of an explicit decision to implement an entirely new search rather than an unintended side effect of an upgrade, or the unanticipated interaction of two "smart" search features, either of which seem much more likely given what actually transpired.

Message 12 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

@rossdress4less 

 

" the search alerts problem which started on Nov 15 seems to have been fixed today, Nov 19"

 

Not for me -- I'm still getting the same weird hodge-podge of 100s of items with similar names, instead of just the specific key words which I am entering.

 

For instance -- I enter "Ellery Queen's Mystery Magazine April 1969" into the "Shop by category," and filter it by "Books and magazines."  Result = 706 items, most of which are incorrect.

 

So it is necessary to filter again by month -- and "April" gives me 62 results.  Again, most are incorrect.

 

Filter again by era (1940-1979) -- and now I get 58 -- mostly incorrect again.

 

Eventually, attempting to control my exasperation, I find the SINGLE listing which matches my original search.  I repeat -- a SINGLE item, from an original selection of 706 which eBay had originally provided.

 

But as little as two weeks ago, all I needed to do was simply enter the month and year, plus the title of the magazine -- and the result would be ONLY listings of that particular issue.

 

And I just don't believe that our holiday shoppers in just a few days are going to be patient enough to keep filtering away incorrect data, until they finally become rewarded with that for which they are searching.

 

Way to go, eBay -- another outstanding holiday disaster!

Message 13 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

All the things you mentioned could have been tested beforehand before they decided to deploy. There's no excuse for this.

Message 14 of 21
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I May Have Found An Answer for Us Complaining About EBAY Search Issues

As said above the average holiday shopper is NOT going to be able to filter out all the unwanted listings shown which in the end will be less sells and more stress for the buyers. Think about your older (or even younger) non teck people trying to figure this out! 

There seems to be a trend of introducing new things like this at this time of year just before the holiday buying and end of the year. 

Message 15 of 21
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