04-30-2022 07:22 AM
Hi everyone,
I don't know if this is happening to me only or for some of you but when making a listing on my cellphone app and then going to my computer to finish the listing it erases the buy it now price number that you already insert at the end when you try to list it. Another issue I'm having is that when trying to insert one of my custom templates into the description area the insert and manage bar is on the right side of the computer and when trying to reach it disappears and does not let me insert anything.
04-30-2022 03:52 PM
I had the same problems today and I spoke with Ebay about this. She told me they would take a look at it and hope to have it corrected within 24 hours. I went back to using classic listing and not the new listing tool for now.
02-08-2024 04:59 AM
This is STILL happening, and happens to me a lot. Super frustrating and time wasting!! I just found this discussion from doing a google search trying to find answers.
02-09-2024 03:42 PM
Hi @bendeals, @twpless, and @cupcakeface68. Would you all mind sharing some further details on this for our technical team? We're looking for which device you are on (android or iPhone) and if you are on the advanced or simple selling flow on the website.
Thank you,
02-10-2024 04:15 AM
Hi! I am using a MacBook Pro to do my listings. This same problem was happening to me a few months ago when I was doing listings. I took a break over the holidays, but now I'm back trying again, and sure enough, the colossal time wasting, super-frustrating glitch is back at it. I'll write up my whole description, finish and scroll down to hit the button to make the auction go live and then it will refresh itself and dump all my info in the description. It will lose my "buy it now" settings as well as postage settings. It only retains the auction title description. This seems to happen when I do "sell similar" instead of completely starting fresh and doing my own totally original auction. If I do "sell similar" after seeing the same item from another seller, and then erase their description and start writing my own and editing to make it unique instead of straight up copying them, the glitch seems to happen most with this scenario. If we're not supposed to do that, then why have the option? Also, this week I had 14 photos loaded for an item and it kept telling me to add photos and wouldn't let me start the auction. Lots of bugs going on, and it's making it nearly impossible for me to do listings. I've got hundreds of items to sell, but when it literally took me an hour to list a coat, this is not a good use of my time and not worth it. Thank you so much for reaching out. Hope you all can figure out what is happening.
02-10-2024 06:01 AM
How did you speak to someone, I can't get anyone that works for eBay to answer my call???