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‎04-18-2022 05:46 PM
I have been trying to edit a listing I have (no bids on it yet) since Saturday night, and on both Firefox and Chrome, I am stuck in an endless loop of sign in, verify as a human ?(click the boat/plane/bus etc) and then it takes me back to the home screen to start ALL OVER when I try to do anything as a seller. I made sure I only have one ebay window open, etc. Is anyone else having this problem?
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Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-18-2022 07:20 PM
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-18-2022 06:35 PM
Are you using the latest version of both of those browsers? Or at least relatively recent versions?
Using any common browser extensions in both browsers? It might be worth disabling those extensions to see if that makes any difference.
Other things that can cause sign in or verification problems: VPNs, privacy software such as Ghostery or Disconnect, script blockers.
Any difference if you try using a private or incognito browser window?
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-18-2022 07:20 PM
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-18-2022 10:00 PM
I appreciate the suggestion, I tried it and it did not fix it.
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-18-2022 10:25 PM
Are you able to list or edit using the eBay app?
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-22-2022 01:30 AM
Ok, update, lol 🙂 So I did finally get this fixed. It took clearing my cache and cookie history, resetting my password AND restarting my computer, but I finally got back in! If anybody else goes through this, try that.
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-22-2022 04:30 AM
yes... it's extremely frustrating. Every well-protected site has ramped up their security protocols... but this is ridiculous.
The largest websites... Amazon... banks... major retailers... NOBODY makes it this difficult for customers to access their site. For now... I've stopped shopping on eBay. There is no legitimate reason to put up with this. Enough with blaming cookies. eBay needs to get some industry standard security and let's get on with it... How many shoppers are just giving up?...
Everything went haywire again this week... after a significant period where everything went perfectly... with no Captcha. Now, all of a sudden... it's come alive again... worse than ever.
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-22-2022 06:36 AM
Everything went haywire again this week... after a significant period where everything went perfectly... with no Captcha. Now, all of a sudden... it's come alive again... worse than ever.
If you are certain you have not changed anything about how you sign in to eBay, and changing browsers or links does not make any difference, perhaps eBay has noticed something suspicious such as someone somewhere else trying to sign in to your account that has caused eBay to add additional security measures.
Most users do not seem to be having a problem signing in at the moment, so perhaps there is something special about your particular situation.
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-22-2022 08:59 AM
"perhaps"?? Why speculate? It's clear that there are many threads addressing a similar problem; the rising number of problems with log-in / Captcha. This just feels punitive. The problem comes and goes... without any communication with us. If there's a problem... why wouldn't we be notified?... especially when eBay is the only site causing us trouble.
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-22-2022 09:52 AM
It's clear that there are many threads addressing a similar problem; the rising number of problems with log-in / Captcha.
In many of those cases, the problem turns out to be something that can be remedied at the user's end. Disabling a VPN, or disabling privacy software such as Disconnect or Ghostery; changing a browser or changing browser settings; clearing eBay cookies; allowing enhanced tracking or not blocking third party cookies; not blocking scripts.
The vast majority of users with recent browsers not using VPNs or very specialized security settings do not seem to be running into problems signing in at the moment.
Yes, it is annoying when a security measure does not work perfectly, and sign-in loops can happen for some users when changes are made (by eBay or by users). Sometimes a browser update can cause an issue, which is why trying another browser can often help.
This just feels punitive. The problem comes and goes... without any communication with us. If there's a problem... why wouldn't we be notified?... especially when eBay is the only site causing us trouble.
I can certainly understand that it feels that way when you run into a problem like that. But eBay has no interest in making it any harder for legitimate users to sign in than it has to be to thwart various scammers and hackers. eBay has some unique challenges because so many individual users buy and sell on eBay, but all internet sites make changes to their security features, and they very rarely announce or explain those to users.
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎04-24-2022 05:04 AM
eBay has some unique challenges because so many individual users buy and sell on eBay, but all internet sites make changes to their security features, and they very rarely announce or explain those to users.
Still... I have no such problems with Amazon... my utility companies... banks... IRS... Social Security... et al. Their security features are continually updated... with no negative impact on a user's ability to log into their account. No one else makes us jump through such absurd hoops.
And somehow... even though I made no changes to my computer nor to my eBay account... I was able to log into my account today with no issues. No Captcha... no repeated log-ins... everything working fine... for the moment.
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎02-04-2024 06:44 AM
I am experiencing the same issue on my new mobile. I have downloaded and installed the app but when I try to sign in it fails at the capture point and comes up 'ebay has stopped' It is a clean phone and I have tried clearing cache, cookies and reboot, tried three different browsers, Chrome, Duckduckgo and Opera all give the same problem I kogged straight in on here, my laptop, straight away so it seems to be the app that is faulty?
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎02-04-2024 07:37 AM
It is a clean phone and I have tried clearing cache, cookies and reboot, tried three different browsers, Chrome, Duckduckgo and Opera all give the same problem I kogged straight in on here, my laptop, straight away so it seems to be the app that is faulty?
Make sure you actually have the latest version of the eBay app. What operating system is your phone using? If Android make sure you have the latest version of Google Play Services and Google Play Store -- older versions can prevent you from getting the latest version of the eBay app or make is seem like there are no newer versions available, which is often a problem for new phones that sit on a shelf for a while.
If you have a problem with the eBay app, and if the app is set to automatically open eBay browser links, using a browser may lead you back to the problematic app unless you change that.
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎02-04-2024 07:55 AM
I am using Android 7,1,1 on a Sony Xperia Z5 with the apps all downloaded yesterday including Play Services and Play Store. I now get the message 'You have exceeded the daily limit so access for this individual function will be denied for the rest of the day.Please try later'
A fat lot of good that is. I shall go and shop on Amazon
Re: Endless Loop of Sign In, Verify as Human - unable to relist, list or edit
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‎02-04-2024 08:02 AM
Also I have just tried logging in with a different ebay identity belonging to my friend and I get the same message as in my reply above.
