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Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

Hello,

When I try to pay something with Paypal, after enter my login/password, I got an undefined spinner connecting to Paypal.
I can connect me to my Paypal account separately.
Can you help me please ?

 

Nicolas

Message 1 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

adding paypal and ebay to adbloc exceptions.JPG

 

So above shows have added paypal and ebay to my want to see ads..

Next click here in pic below to get a little box that says tracking protection has blocked some sites.. click on the  "unblock content" box and blue circle goes grey and you can login and pay..

Capture.JPG

Message 61 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

See below.. added some pics as drove me mad
Message 62 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

That happened to me twice. I clicked "pay," signed into Pay Pal, chose Paypal option to pay from my bank/debit link, and sat there for over a minute watching the circle turning. I went downstairs, and when I returned, it was still spinning. I X ed out of the page, and used my Debit option button, and had to fill in my info, and it went through. It was fine a few weeks ago, and no rigmarole. (perfect word for it). My Paypal isn't linked to Ebay, but it worked fine usually. I didn't want Managed Payments, so I let it be. I never got an invoice from the seller since it was buy it now. Anyway, I have things I need to buy, and hate the apprehension that accompanies the act of seeking worldly goods. I have no balance in my Paypal, and I use my debit/bank for instant payments.
Message 63 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

Firefox for me does not show the address bar on the PayPal sign-in pop-up window, but instead I see a shield icon on the left side of the address bar on the main page in eBay and PayPal. If you are experiencing problems with payments, try turning that "Enhanced Tracking Protection" off for each site.

 

 

enhanced1.jpg

 

enhanced2.jpg

 

Message 64 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

Right. That's what happened to me. Oddly enough, after I closed the window, I checked purchase history, and there was no indication that I'd even tried to buy the item. The spinning was annoying. I felt like the seller would be on my case, but I was ready to let them know the score if they did contact me.

Message 65 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

I use Avast adblock, and just whitelisted both ebay and paypal. I will see if that helps. 

Message 66 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

Hi.. Soz is first ever post online as I don't really do social media, but had been a week of problems out of the blue for me.. Am on IE11, so updated flash player etc.. Thinking it was that, and also had used a buy it now and was getting messages.. Am just relieved that seems to be working as I'd even phoned my credit card company to see if there was some sort of paypal authorisation glitch.. From prior problems seems ebay and paypal pass the buck.. Apparently Ebay are to ditch paypal soon so suspect might not be as accidental as appears.. Was confusing as I'd not updated anything so wasn't sure how it suddenly stopped.. I've noticed that the single "delete" on the "my ebay" watch list doesn't work either.. so I have to ticka box and then got to the delete button.. So assumed was something my end..
all the best
Message 67 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

Add me to this list. Spinner never completes or goes away. I've tried unticking and ticking every security box i can find. This is driving me mad. I can complete eBay payments in Opera. This only started happening last week. Sort it out eBay/PayPal please? 😞
Message 68 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

Anonymous
Not applicable

@policequilts wrote:

I still have this problem

 

Both in Internet Explorer and Foxfire on a PC.

 

Last night, I tried to used  "Edge" and was able to connect, it took a bit longer, and quick paid my eBay fees.

 

I am able to go to the Seller's Hub and connect to Paypal and print my shipping labes.

 

I found the UBlock the dashboard and the whitelist, but not sure what to do.
There is a list of items in blue. Am I to enter pay.ebay.com and paypal.com below those in blue?

 


Hi everyone, I just wanted to confirm that we are investigating this issue now and I have added all of the impacted users from this thread to our report. I don't have an estimated time for a fix at the moment, but will touch base if I need more info from anyone. In the meantime, make sure there is nothing wrong with your PayPal account (address, card on file, etc.) and that you PayPal login info is up to date. Try logging in to the regular PayPal site with the same account information to double check, and to ensure there is no account issue on PayPal's end that could be interfering with payment. Lastly, clear your browsing history/cache/cookies and attempt payment again. Some members may find checkout is successful when using a different browser, by trying to check out on a desktop or the mobile version of the site (whichever you were not using originally), or by logging into eBay.ca and completing checkout there. Be aware if you buy the item on eBay.ca, any potential issues with your purchase would be addressed on eBay.ca going forward.

Message 69 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

So, if I prefer not to be tracked or a deluge of ads, I can't use eBay any more?  Suits me.

Message 70 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

@ldighera 

 

So, if I prefer not to be tracked or a deluge of ads, I can't use eBay any more?  Suits me.

 

Once you make it through checkout once, you should be able to re-enable your ad blocker and enhanced tracking protection. It is not necessary to permanently disable ad blocking on all of eBay, just temporarily, and only on pay.ebay.com and paypal.com, from what I understand.

 

If you do not want to fiddle with the settings of your primary browser, try using another browser and alter the settings there to get through checkout.

Message 71 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

Thanks,

I was about to give up with Paypal, but your suggestion of whitelisting Paypal in ABP did the trick.

Cheers

Message 72 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

!0 days. Dozen of calls to paypal.

Nothing. Not working on firefox, on chrome, on edge, on opera.

4 different browsers, 3 computers, 2 operating systems, cleared cash, cookies, even reinstalled OS.

Doesn't matter if I choose paypal credit or paypal balance.

Can connect to paypal website, can login, can't connect to paypal credit FROM paypal web interface either.

Only way to pay for ANYTHING on ebay is from mobile device.

There is no help from ebay nor paypal. All I get is "We are experiencing technical problems but it will be fixed in no time!" over and over again for last 10 days. Oh wait, not true - for last few days on top of all this **bleep** I had "It's firefox, you can not use paypal with firefox now"

Which means forget 'bout it, it's not gonna be fixed any time soon.

To be honest I am shocked. Biggest www payment system in company with biggest www auction can't find and fix problem with payments?! Just curious how much money they loosing every day....

 

Message 73 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

Anonymous
Not applicable

Thanks trinton@ebay , How are you going to let all the other buyers who can't check out, That are not reading this post, The ones who just give up trying to buy? Thanks

Message 74 of 88
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Re: Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

I am having exactly the same problem for the last 6 days. It is immensely frustrating. Paypal works perfectly on all other sites and I can pay sellers direct without involving eBay but I cannot pay for anything using Paypal through eBays checkout. My uncle has same problem. Is not as laid back as me so is now refusing to list anything else with eBay and is using other platforms.

Message 75 of 88
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