eBay

the.curious.fat.cat · ‎11-16-2019

For almost 2 months I have this issue / glitch.
Tried to delete history, cache and cookies.
Called twice to CS and sent screenshots of the issue I'm having.

The glitch is when I click on "Report item", in the window that opens up I can't choose a reason for report ( The scroll down menu doesn't exist.
So I can't report. Does anybody have this issue also?

I'm using Chrome browser, WIN10, PC.

peter.o.b · ‎04-03-2020

Same here: Cant fill out the form to file a report.

Drop down "Report Category" will never be populated, no matter how long I wait after page load.
Hence the the following two drop-downs are grayed out, as well as the "Report" button

Have tried the following browsers without success:
Windows 10 - Chrome Version 80.0.3987.162 (64 bit)

Windows 10 - Firefox 74.0 (64-bit)

Windows 10 - Edge

Windows 10 - Internet Explorer 11.719.18362.0

Android 10 - Chrome 80.0.3987.162

Incredible how passive Ebay is handling this issue considering the corona pandemic and all the erroneous PPE equipment circulating the world at this very moment. A matter of life and death actually.

peter.o.b · ‎04-03-2020

Update to my previous message:

Suddenly I was able to get the drop-downs populated, and I was able to file a report.
It was working only for a brief moment. Now it is locked again. I could only verify it was working on Windows 10 / Chrome.

Seems to be an intermittent server in ebay software or hardware.

vintageerotiquemagazines · ‎04-03-2020

I have the same problem.

quaab1 · ‎04-08-2020

Same here, has been a problem for months. Glad to see I am not the only one. I wonder if "reporting" a listing even actually has any use. I have even called in by phone to report really illegal things that are posted. If you manage to get routed to a call center in North America, the person you speak to on the phone can actually pull the listing right away. The call centers in asia however just read a script and I wonder some times if they even actually have computers in front of them, or are just there to answer the phones and pretend like they are doing something.

outdatedrecreated · ‎04-08-2020

Or you can stop being the eBay police and simply not buy such items. Sounds like a great solution.

dhbookds · ‎04-09-2020

I just tried to report a listing and had no problem.......

Firefox 74.0

computeraidllc · ‎04-09-2020

I have had no issues with Firefox, Opera, Internet Explorer or Edge.

globalrave · ‎04-09-2020

Also have this issue. Win10/FF70.0.1

fishman777777 · ‎05-14-2020

There is such a thing as social responsibility. Sorry you were absent that day. To ALL: I have had the same issue for probably a year and a half; the browser doesn't matter. The OS doesn't matter. The device doesn't matter. The month doesn't matter. It doesn't matter from what country I try it. eBay wants to allow bogus items to go through the system, probably because they have so screwed up their brand that they're desperate for revenue and users. I believe the glitch is intentional.

eburtonlab · ‎05-14-2020

@fishman777777

eBay wants to allow bogus items to go through the system, probably because they have so screwed up their brand that they're desperate for revenue and users. I believe the glitch is intentional.

And yet other users are apparently able to successfully submit those reports. How does that fit into your theory?

draughtmanus · ‎05-16-2020

I have the same problem.

rawx4u · ‎05-31-2020

I have found a solution

change the ebay.com address link to ebay.ca (just change it to .ca) and it will work!

maddkatt06 · ‎06-01-2020

Same here - did all that you did and I get the same screen. Can't report anything on website. App has options missing for price gouging suddenly. Pointless really.

Anonymous · ‎06-04-2020

I had the same problem, you need to report the item on it's original ebay country site. I had an issue with an item listed on ebay.co.uk, and so the "report this item" tab wouldn't work properly until I clicked on it on ebay.co.uk, so that solved the issue for me