Can't login to EBAY

[ekmadonna]

I am unable to login to ebay or get to my selling account, Seller Hub ect. Anyone else?

[ekmadonna]

I need someone to call me ASAP, I can't log in on my computer or phone app! Please have someone contact me 401-616-0998

[ekmadonna]

I have orders I need to print labels for and ship! Never mind that I can't work if I can't access the site. Constantly getting error messages saying EBAY DISCONNECTED on LAPTOP and error messages on phone app that says ERROR CONNECTION CLOSED!

[elizabeth@ebay]

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@ekmadonna wrote:

I have orders I need to print labels for and ship! Never mind that I can't work if I can't access the site. Constantly getting error messages saying EBAY DISCONNECTED on LAPTOP and error messages on phone app that says ERROR CONNECTION CLOSED!

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Hey @ekmadonna we absolutely understand the importance of getting those orders out ASAP. We've checked everything on our end and are not seeing any outages reported anywhere. While we're not able to give you a call, you can set up that callback with our customer service agents here. 

[ekmadonna]

Um, No I can't. I clicked on your link and I get the same ERROR MESSAGE--EBAY HAS DISCONNECTED YOU, and tried again and now it says EBAY ERROR RESET CONNECTION

[ekmadonna]

And by the way EBAY DOWN DETECTOR has hundreds of people complaining about the same issue. Both in My area, RHODE ISLAND, BOSTON and as far away as LAS VEGAS. So SOMETHING IS WRONG ON YOUR END!

[mcdougle4248]

@ekmadonna 

elizabeth@ebay 

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@ekmadonna wrote:

Um, No I can't. I clicked on your link and I get the same ERROR MESSAGE--EBAY HAS DISCONNECTED YOU, and tried again and now it says EBAY ERROR RESET CONNECTION

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Same here!

[ekmadonna]

Please explain to me why your customer service CAN'T GIVE ME A CALL? That is complete you know what

[mcdougle4248]

@ekmadonna 

I was able to reach CS using the web browser, WiFi disconnected, and they are looking into it right now.  The CS agent is looking at this thread right now.

[ekmadonna]

I can reach these boards through Google and that is it! I am still getting sales ringing on the phone app but that is it. Nothing else on the phone app is working other than that. 

[mcdougle4248]

@ekmadonna 

The CSR sent me a link via email and I uploaded screenshots for the tech team.  Hopefully, they will be able to figure out what the heck is going on.

[wastingtime101]

Check to see if it's working now @mcdougle4248. On @ekmadonna 's other thread a seller reported the problem is resolved for them.

https://community.ebay.com/t5/Selling/www-ebay-com-CLOSED-THE-CONNECTION-Can-t-log-in/m-p/33769154#M...

[mcdougle4248]

@wastingtime101 

Thanks for tagging me.  Yes, the issue is resolved now.

[ekmadonna]

It is resolved for myself. I shut off my computer with the RESTART Function which shut down all Apps and Restarts again on it's own and that did the trick. Although I mentioned this to mcdougle and he said that did not work for him?

[mcdougle4248]

@ekmadonna 

The issue has been resolved for me now, too.