Can't login to EBAY

[ekmadonna]

I am unable to login to ebay or get to my selling account, Seller Hub ect. Anyone else?

[mcdougle4248]

@ekmadonna 

Yes, same here.  I have cleared cookies and cache, tried Chrome, Firefox and Edge on desktop Windows 10.  I was able to get signed in once using Firefox.  A message about EIS appeared, however, there was no functioning way to get past the message and gain access to my selling account.

Thursday night maintenance maybe messed things up again.

[mcdougle4248]

Logged in using Firefox (again) and cannot get past this.  The Get more details button functions and takes me to an EIS info page, however, there is no way to get to any other page from there.  The Continue button shown in the screenshot is dead. 

[eburtonlab]

Try signing in to ebay.com directly rather than using a bookmark to your Seller Hub page.

If you are able to get signed in, try using an alternative selling page.

https://www.ebay.com/mys/overview

[ekmadonna]

I don't even get that far. I get a blank white page coming up saying EBAY DISCONNECTED me OR REDIRECTED ME and nothing! I have labels to print and orders to ship. I hope this gets fixed soon. CAN SOMEONE GET A BLUE HERE?

[ekmadonna]

Does not work, I tried clicking on other sellers listings through Google to and nothing but DEAD unconnected pages!

[ekmadonna]

I am in Rhode Island, Down Detector is showing a huge red Outage around my area and the Boston area

[mcdougle4248]

devon@ebay 

kyle@ebay 

elizabeth@ebay 

Any idea what is going on? And a possible workaround?

[mcdougle4248]

@eburtonlab 

Nope, I cannot get to any of my selling pages.

[elizabeth@ebay]

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@ekmadonna wrote:

I am unable to login to ebay or get to my selling account, Seller Hub ect. Anyone else?

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Good morning @ekmadonna and @mcdougle4248. We've all logged into our accounts successfully, so it doesn't seem to be a full site wide issue, but we definitely need to figure out what's happening for you both. It seems like just a temporary thing, so would you mind trying to go incognito to see if that helps (CTRL+SHIFT+N)? 

[mcdougle4248]

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@ekmadonna wrote:

I am in Rhode Island, Down Detector is showing a huge red Outage around my area and the Boston area

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I am in SE Arizona, near the Mexican border.  Down Detector is showing outages in my area, too.  

[eburtonlab]

I am in Rhode Island, Down Detector is showing a huge red Outage around my area and the Boston area

I am in Boston using Comcast and I am not having any problems reaching ebay.com or seeing your items for sale.

Are you able to reach eBay using the eBay app, or using a mobile browser when not connected to your local WiFi?

[ekmadonna]

Ebay app seems to be working, Not my laptop. I can sign in to ETSY no problem, my bank and anywhere else. It's Just EBAY that will not work. Get a EBAY has DISCONNECTED you error message!

[mcdougle4248]

elizabeth@ebay 

Nope, using incognito does not work either.  I can sign in, however, the screen automatically shows this after signing in and there is no way to move on.

[mcdougle4248]

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@eburtonlab wrote:

I am in Rhode Island, Down Detector is showing a huge red Outage around my area and the Boston area

I am in Boston using Comcast and I am not having any problems reaching ebay.com or seeing your items for sale.

Are you able to reach eBay using the eBay app, or using a mobile browser when not connected to your local WiFi?

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@eburtonlab 

I can reach eBay using both the app and mobile browser when not connected to my WiFi.  I have Cox.