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Can NOT Pay

Current payment problem:  When I view my shopping cart it says at the top:  "There are problems with some of your items."  2 of the 10 postcards say:  "To complete your order, go to checkout and update your shipping address."

 

When I go to Checkout it says at the top:  "We noticed a problem.  Please review your items."  2 of the 10 postcards say:  "Unfortunately this seller will not ship to your location.  Please update your address or contact the seller to get a shipping option."

 

Note:  This problem has been going on for over a month, ever since the seller entered Managed Payments.  I have gotten invoices for 5 past sales.  Two worked.  A third had problems because the invoice had 47 postcards, and the last 7 had error messages.  New invoices resolved this problem.  The 5th eBay invoice was weird with just 2 payment options:  0 Other:  Card payment by phone/in-person   0 Pay on pickup

I selected the first option and the payment went to Pending status.  After a call to customer support where I was repeatedly warned about engaging in transactions outside of eBay and talking to both a buying and a selling support rep, I contacted the seller, waited 3 days, and eventually sent a check to the seller's address on the weird eBay invoice.

 

So the solution for these shopping cart address problems appears to be getting a "good" invoice from the seller.  Unfortunately eBay has another problem preventing some sellers from sending some invoices.  I know, because as a seller I was plagued by this problem for nearly a week.

 

Other payment problem:  I bought a postcard from a different seller at auction for $.25.  There was a payment problem because the payment was under $1.00 to PayPal.  A day later I won another postcard.  Though the combined amount due was under $1.00, this time I was able to pay.

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Re: Can NOT Pay

Same boat here on all issues.  Just started the Managed Payment **bleep**.  I can send invoices and some of my customers cannot pay with a cart error.  Silly, Stupid, Unreal, Waste, these are things that come to my mind when I think of the **bleep** programmers ebay employs.

Message 2 of 11
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Re: Can NOT Pay

It gets weirder and weirder.  10 more postcards got added to the shopping cart, and now there's a different error message:  "Sorry, we can't complete your checkout at this time. Please try changing your item quantity or check your account status."   Sheesh, what's a buyer to do?

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Re: Can NOT Pay

It's been nearly a month and I still get this error message.  Today there were 36 postcards in my shopping cart, all won from the same long-time eBay seller.  8 had error messages indicating I should update my address and saying the seller would not ship to my address.  I removed these 8 and was able to pay for the other 28 postcards.  I've asked the seller to send me an invoice, as hopefully that will allow me to pay for the 8 with error messages.  This problem needs to be fixed!

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Re: Can NOT Pay

It's been over 5 weeks and I am still getting the messages listed in my original post.  Today my shopping cart contains 19 postcards won at auction from the same experienced seller, and 7 of the postcards say "Unfortunately, this seller will not ship to your location..."  Why would the seller ship 12 postcards to my location and NOT ship 7 other postcards to the same location?  I've once again asked the seller to send me an invoice, hoping this will allow me to pay for all 19 postcards.  THIS NEEDS TO BE FIXED!

Message 5 of 11
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Re: Can NOT Pay

I've called in so many times with my buyers experience these issues all the way back to February and it's still not fixed.

Message 6 of 11
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Re: Can NOT Pay

Still getting error messages that seller doesn't ship to my location.  I can't pay until the seller sends me an invoice, and eBay keeps sending me messages to pay.  FIX THIS PLEASE!

Message 7 of 11
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Re: Can NOT Pay

eBay has acknowledged to us that this message... "Unfortunately this seller will not ship to your location.  Please update your address or contact the seller to get a shipping option."... is being sent to buyers in error.  Two of our buyers have gotten the same message in the past week... and the statement was completely  untrue.

 

In particular, we utilize the eBay Global Shipping Program... and our international buyers are receiving the message.  There is a known problem in eBay's system... and we've been told by several customer support people that they don't know how long their technicians will need to diagnose and correct the problem... but that it could take up to 90 days.  ABSURD!!  (we've been told that our User ID has been added to their "ticket" on the trouble report)

 

Frankly, we don't trust anyone at eBay to honestly disclose the nature of the problem... or why the errors are occurring (ie. customer support personnel either haven't been told; or are prohibited from discussing it)... so we've disabled Global Shipping and we will not offer international shipping at all until eBay is able to correct the glitch in a timely manner.  There is no excuse for putting buyers or their sellers through this kind of difficulty.  Failed purchases are in no one's best interest... especially when we find out it's not the fault of buyer or seller... but a known problem within the eBay program.  Hard to fathom that eBay would rather lose sales than fix the problem with some sense of urgency.

 

They claim it's not connected in any way to "managed payments"... but who knows.  They continue to make changes to their programs without sufficient testing... and the result is unhappy buyers and sellers... and lost revenue for eBay.

 

Bottom line... there is no reason to believe that they'll fix the problem any time soon.  There is no accountability and they are tone deaf.

 

 

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Re: Can NOT Pay

@saturdaystoys 
Where is your buyer wanting the item shipped?  For instance, you don't ship to Puerto Rico. 

Message 9 of 11
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Re: Can NOT Pay

United Kingdom and New Zealand.  We only deactivated Global Shipping and removed the reference from our listings on Sunday.  Until then, the Global Shipping Center was shipping our packages anywhere that qualified for their service.  We're told that when GSP is active... it overrides anything in the list of "exclusions"...  It was working perfectly for several years... and then last week we had these two glitches surface.  We've shipped to those countries before through GSP... but it didn't work last week and we've now disabled the program so it doesn't keep happening. 

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Re: Can NOT Pay


@saturdaystoys wrote:

eBay has acknowledged to us that this message... "Unfortunately this seller will not ship to your location.  Please update your address or contact the seller to get a shipping option."... is being sent to buyers in error.  Two of our buyers have gotten the same message in the past week... and the statement was completely  untrue.

 

In particular, we utilize the eBay Global Shipping Program... and our international buyers are receiving the message.  There is a known problem in eBay's system... and we've been told by several customer support people that they don't know how long their technicians will need to diagnose and correct the problem... but that it could take up to 90 days.  ABSURD!!  (we've been told that our User ID has been added to their "ticket" on the trouble report)

 

Frankly, we don't trust anyone at eBay to honestly disclose the nature of the problem... or why the errors are occurring (ie. customer support personnel either haven't been told; or are prohibited from discussing it)... so we've disabled Global Shipping and we will not offer international shipping at all until eBay is able to correct the glitch in a timely manner.  There is no excuse for putting buyers or their sellers through this kind of difficulty.  Failed purchases are in no one's best interest... especially when we find out it's not the fault of buyer or seller... but a known problem within the eBay program.  Hard to fathom that eBay would rather lose sales than fix the problem with some sense of urgency.

 

They claim it's not connected in any way to "managed payments"... but who knows.  They continue to make changes to their programs without sufficient testing... and the result is unhappy buyers and sellers... and lost revenue for eBay.

 

Bottom line... there is no reason to believe that they'll fix the problem any time soon.  There is no accountability and they are tone deaf.

 

 


This problem isn't restricted to the Global Shipping Program.  I am located in California and my seller is also in the USA.  In the same shopping cart some of my auctions won from this seller are just fine and others say he won't ship to my location.  The only way I can pay is if the seller sends me an invoice.  I have bought from this experienced seller for years, and the problems began just after he was enrolled in Managed Payments.  Has anyone experienced this problem with a seller not in Managed Payments?

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