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Buying knives (restricted items) CC verification fails

Trying to buy knives
advises that i need to verify age
i enter my CC details - i tried on two different cards, second one i got a fraud check thru on my messagaes so i said - yes its me - and tried again, same result
red banner says
Unfortunately, we ran into a problem and couldn't process your card. Please contact Customer Support
so went thru all FAQS, none describe my issue
chatted to bot and bot thot i was after age verification for becoming a seller
when i asked for chat to an agent was told there were none available
and the options/links, chat to bot/call us/have us call you, all had no-entry symbol when hovered over so couldnt find a number to call or submit my own

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Re: Buying knives (restricted items) CC verification fails

@iaibarri_0,

 

You're in the UK, which has legal restrictions for purchasing knives. And you have asked about this on eBay USA, which has different laws and requirements about this.

 

It sounds like you were trying to go through the chat bot on eBay USA, which may have contributed to the difficulty. I would suggest that you go to the Help pages on eBay UK, and try again to reach CS from there. Keep an eye on the URL, to be sure that you stay on eBay UK, and don't get shunted over the pond again. (This happens fairly often, and we haven't been able to figure out exactly why, yet.)

 

https://www.ebay.co.uk/help/home

 

Message 2 of 3
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Re: Buying knives (restricted items) CC verification fails


@iaibarri_0 wrote:

when i asked for chat to an agent was told there were none available


Try this call back link...................

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid 

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