03-09-2021 01:49 PM - last edited on 03-09-2021 05:26 PM by kh-gary
I had a buyer email me today and said: I just went to pay for my items and it's showing a shipping charge of $6.50. Items were listed with free shipping there should be no shipping charge on this????”
I checked both and sure enough, they said free shipping.
I had sent him a combined shipping invoice for the 2 auctions he won earlier.
he sent a item # link and it has the item clearly displaying buyer pays $6.25 shipping. I wound up giving him free shipping because the items now say free.
WHAT IS GOING ON HERE?
I took a screenshot of the ad showing shipping charge
03-09-2021 02:16 PM
It seems there is a glitch between the phone app and the full site.
ebay owes me $4.90!
03-09-2021 04:19 PM
It's been a known issue with the phone app for years now that never seems
to get fixed. Sometimes it falsely shows the buyer free shipping on the listing
when it is not. The buyer will get charged and blame and get upset with the seller.