Buyer paid wrong amount

[ajc3863]

My item   was listed for $22 and the buyer paid $18- the order details has no explanation why- how do I hanc...

[stainlessenginecovers]

You don't; if sale is done, buyer paid- just ship it. You probably allowed ebay to 'change the price' and didn't realize it. 

[lakefor94]

@ajc3863 

Was there a time in the past that you sent an offer for $18 and also selected to have eBay send future offers?

[slippinjimmy]

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@ajc3863 wrote:

My item   was listed for $22 and the buyer paid $18- the order details has no explanation why- how do I hanc...

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Nobody can access that link because it's a link to order details which only you can see.

You could take a screen shot of the order details (block out any private info such as buyer name/address) and then maybe we can see what the issue might be.

[wastingtime101]

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@lakefor94 wrote:

Was there a time in the past that you sent an offer for $18 and also selected to have eBay send future offers?

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^^ that is what happened @ajc3863 .

Your listing sold with a seller initiated offer.

https://www.ebay.com/bin/purchaseHistory?item=226340577006&rt=nc

This is confirmed as we can see $22 in search, but eBay's Product Research tool shows the actual price $18 and the above link says it was an accepted offer.

eBay defaults the selection to automatically send offers, so if you don't want that to happen you need to toggle that slider off before sending your next offer.

If you want to check whether or not you have any other listings with auto-send offers currently enabled, follow the info here:

https://www.ebay.com/help/selling/listings/adding-best-offer-listing-using-reply-offer?id=4144#secti...

Automatically send offers

You can save time by enabling offers to be sent automatically to buyers interested in your current listings . You can change the settings for your automatic offers by going to active listings and selecting the status With offers sending automatically. This filters all your listings with the automation setting enabled.

Select View Offer settings to manage your automation setting.

Here you'll be able to:

• Enable or disable offers from being sent automatically
• Adjust the automatic offer amount
• Turn on or off counteroffers
• Change your message

To turn off automatic seller initiated offers

1. Go to Seller Hub.
2. In the Search section, select the All statuses dropdown and filter for "With offers sending automatically".
3. Select Search.
4. Select View offer settings.
5. Select the > symbol next to Automatically send offers.
6. Set the blue switch next to Automatically send offers to Off.
7. Select Done.
8. Select Update offer settings.

Correction: Those instructions from the help page are for the old Seller Hub format. Since eBay changed the Seller Hub navigation, I believe the new path is to click:

All Filters > Status > then there should be an option under there for listings with automatic offers enabled.