this is their solution (useless... I know 😐 )
Thank you for contacting eBay Customer Service. I understand how important it is for you to know why your listings description becomes black page. I’ll be glad to assist you with this.
###, we appreciate you for sending us the link. At the same time, I carefully checked your account, and I can confirm that the item description is showing on the page, and I don’t see any technical issue that is going through. At the same time, I believe this is not on eBay side. So to identify this issue, I highly advise you to do some workarounds on this matter, please follow the steps below:
Here’s how:
- Clear Cache/Cookies - your computer stores copies of frequently accessed pages in its memory cache or disk cache. If these become corrupt, the eBay page may display differently and result in longer loading or a technical error. Here’s how to clear you device’s cache/cookies:
o Edge, Internet Explorer, Chrome:
§ Press CTRL+SHIFT+DELETE to go directly to the Delete menu
o Android:
§ Open the browser, tap the Menu button, tap More, scroll down to the Privacy Settings, and tap Clear Cache/Clear all Cookie Data
o Safari for Mac:
§ Click the Safari menu on the upper left of the screen, click on Preferences, click the Privacy tab, and then click Remove All Website Data
o Safari for iPad/iPhone:
§ From the Home screen, choose Settings. Select Safari from the settings menu. Tap the Clear History and Website Data button near the bottom of the page
2. Use a different browser
3. Reboot the computer
4. Uninstall and install the browser
5. Use a different device
Your cooperation and understanding on this matter is much appreciated. I am glad I was able to provide you information on this matter.
