Active content

[luckieduckie]

I always list on my I phone. I use a template in the notes section for my listings. I have never had a problem until recently when I try to relisted using my laptop it says I have active content. I jump thru many hoops to “fix” it and it still is there when I look again. My items are not found in search and my sales are really bad. I did not put anything on my template other then works. Why is this happening?

[obtanium_enterprises]

"Why is this happening?"

Likely because there's no active "content" at eBay; same reason why for all of these infernal tech issues.

[berserkerplanet]

>>Why is this happening

Because you either have active content (or outside links, etc) or there is yet another eBay bug.

shipscript's http://www.isdntek.com/ebaytools/ActiveContentScanner.htm shows listings for kdherwig are ok.

I looked at source of 4 random listings and see nothing that would cause that.

Why don't you post an item number for one of the affected listings and it can be looked at?

[shipscript]

@luckieduckie

There are two known methods by which unexpected Active Content enters listings:

• MS Word/Office
• LastPass

The MS Word codes can be eliminated by eBay's fixit tool.

The LastPass bug introduces Active Content by simply using eBay's editing form and can not be eliminated by eBay's fixit tool while LastPass is active.

If you are using the LastPass password manager, you may need to update to a version that fixes the bug. If you have the latest version, then turn off the tool before creating or editing an eBay listing.

[berserkerplanet]

The listings I looked at for that ID are the most vanilla, plain text I've seen in a while (even less HTML than mine).

Unless it's ones I didn't look at or another on a different ID, it isn't Word or LastPass droppings causing the warnings.

[luckieduckie]

Thanks for the ideas. I don’t use MS Word/Office or LastPass and my process (I thought) was pretty basic. I copy/paste my text from the Notes app on my iPhone and have been doing this for years. Just recently I started to use my laptop to review or relist items and noticed I almost always get this error. What’s frustrating (and confusing) is that I use e-Bay’s ‘help me fix-it button’  , save the changes, and the active content message persists! Thanks for the help.

PS - thanks for checking my listings...would you mind looking at ID 123270130581 ? I just revised it and supposedly ‘fixed’ the active content issue. When I go back in to edit again, I get the same message “We fond the following active content in your listing: JavaScript.....”

[shipscript]

@luckieduckie

I don't think there is anything wrong with your listing. I think your browser has an issue similar to LastPass so that when the editor text box loads, something else loads with it.

What browser are you using? What type of laptop (chromebook?)

Are you using the Quick Lister or the Advanced Listing form?

When you get the warning message, are you able to switch to the HTML tab to see what code appears? If so, please copy that code and paste it into a code box here. To open a code box here, click the toolbar symbol </>

[berserkerplanet]

>>would you mind looking at ID 123270130581

Plain vanilla and nothing wrong, but I now see where I went off the path.

The issue isn't making it to the active listings (as it used to) but the warnings are now popping up at list or revise time and preventing listing going live without correcting the "alleged" problems.

I revised one of mine and pasted in the old LastPass script that caused issues 'round here a couple of years ago - eBay threw the “We found the following active content in your listing: JavaScript.....” warning as you posted.

Follow shipscript's advice and post the contents of the HTML tab of a listing here when that error pops up. Should take all of 15 seconds to diagnose if there is anything there.

That Notes app may be the culprit - apps update all the time and the output may not be pure text/HTML. Maybe you can copy/paste something from the notes app on your phone into a code box here too.

[luckieduckie]

thanks again for the help..I'm using Safari (11.1.2) on a MacBook. The item number i sent earlier doesn't seem to have the problem any more! This said, it didn't take me too long to find one that does (Item #123271155417)

Here's the code:

<font rwr="1" size="4" style="font-family:Arial"><p>Vintage 80’s Pour Le Sport Women’s Sz 8 100% Leather Black Lined Pencil Skirt </p><p>Excellent like new leather &amp; liner. Tag has some discoloration.</p><br><p>ALL ITEMS ARE LAUNDERED UNLESS NEW &amp; FROM A SMOKE FREE HOME!</p><br><p>MEASUREMENTS:</p><p>The garment is measured laying flat unstreched. </p><p>
SIZE: 8</p><p>WAIST: 13 INCHES</p><p>HIPS: 16.5 INCHES</p><p>LENGTH: 19.5 INCHES</p><p>How Do I Know This Will Fit Me??</p><p>**Friendly Tip... Take a Similar item you already own (Knit Top,&nbsp;Blouse, Dress... Etc.) that you LOVE and fits you great...&nbsp;</p><p>Use the Measurements below... and Compare them to that item&nbsp;that Fits you so well&nbsp;(instead of to your body measurements).</p><p>Thank you for purchasing an item from me. I put a lot of time and effort into finding and listing quality items. I have a good eye and inspect items carefully. Although, on the rare occasion a mistake is made please contact me prior to leaving feedback so we can work to resolve the issue. Please pay ASAP through PayPal upon purchasing. </p><p>I am happy to combine shipping whenever possible and practical. Combined shipping is at my discretion. For combined shipping, please send a request for total prior to making payment. Thanks so much for your business! Have a great day!</p></font><script type="text/javascript" src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/1d998e60/background/helpers/prefilterHelper.js"></script><script type="text/javascript" src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/1d998e60/background/helpers/prefilterHelper.js"></script>

Do you see anything in the code?

Thanks again for all the help

[shipscript]

@luckieduckie

Indeed, I see a Safari addon or extension that has been inserted twice:

<script type="text/javascript" src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/1d998e60/background/helpers/prefilterHelper.js"></script>
<script type="text/javascript" src="safari-extension://com.ebay.safari.myebaymanager-QYHMMGCMJR/1d998e60/background/helpers/prefilterHelper.js"></script>

I don't know what the "helper" file does, but you should find it in your Safari Add-on or Extension library. Sorry, I'm not familiar with the latest Safari browser to help you locate that file: "myebaymanage"

[we_luv_rocks]

I have this problem also.  Please check my account we_luv_rocks and advise me how I can prevent this from happening.  I am losing a lot of sales over this issue.

[berserkerplanet]

Nobody here can "check your account".

We can look at what is publicly visible in your listings though.

I looked at one and found:

<input style="display: none;" id="lpcurruserelt" value="" aria-hidden="true" type="text">
<input style="display: none;" id="lpcurrpasselt" value="" aria-hidden="true" type="password">
</font></font></div>

tagged on to the end of the description. It isn't active content per se, but I'm sure it is indicative of the issue (I'm not 100% sure, but it looks like the offending content is no longer making it through the listing process and is getting flagged or removed at list/revise time by eBay - so we don't see the offending conteny in the listings any more. You get warned at listing time)

Anyway, that tells me you use LastPass password manager, and it is injecting garbage in your listing descriptions. Disable it (temporarily when listing on eBay), look for an update to the LastPass program, or remove the program/plugin.