1) Customer purchased 8 items from me
2) Customer got upset at shipping fees and wants to change to in-person pickup
3) I refund ALL the shipping fees and arrange a time to pick up
4) eBay wants shipping information/number but there isn't one because of the in-person pickup
5) Delivered - customer happy and leaves me positive feedback for the 8 items
6) Ebay wants shipping information but I CANNOT PUT ANY IN because there wasn't any
7) Ebay tech support (chat) tells me that because the customer has the items, provided positive feedback and sent a message that they have the items, nothing negative will impact my accoutn
😎 As of this morning, my Top Rated Seller status is at risk because these 8 items are showing up as "not marked" in my "Tracking uploaded on time and validated" section of my seller dashboard.
I have been attempting to get a resolution since the 19th. TWO HOURS on chat and the first guy transferred me to a specialist to logged off mid conversation. The SECOND guy transferred me to a supervisor who said he would check on something and then logged off mid conversation. I'm abandoned and irritated and cannot get a resolution and my status will be negatively impacted because I provided great customer service to my buyer.
Any advice or help anyone can offer? I'm already in about 3.5 hours TOTAL trying to get this resolved - they all keep telling me that I won't be negatively impacted, but the Dashboard keeps showing differently. How do I escalate this?
