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ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

This is for the Specialist Customer Support Reps. Griff said all these things should be listed in order to get this fixed faster. Here you go.... every detail.

 

Your USER ID: Everybody.... look at this technical issue board.

  • Item Numbers: All of them.
  • The URLs for the pages on which the issue occurs: All of them.
  • Your computer type: All computers.
  • Operating system: All operating systems.
  • Browser type and version: All browsers.
  • A step-by-step accounting of what you are attempting to do and what happens when you try to do it: 1. You click on Revise listing (or sell an item). 2. You then fill out the whole page. 3. When you click on the Update or List Item button, nothing happens. The wheel just spins forever. If you were updating a listing, you lose all of your changes and have to start over. If you are listing a new item 50% of the stuff occasionally gets saved, but you have to fill out a bunch over. And still you can never list it.
     And most important, attach screen shots if applicable: See the attachment.
Message 1 of 22
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1 BEST ANSWER

Accepted Solutions

Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

alan@ebay
eBay Staff (Alumni)

Hi all,

 

We've posted information here: http://community.ebay.com/t5/Selling/We-are-receiving-reports-of-listing-errors/m-p/27235780#M100560...

 

We'll keep that post updated. 

Alan - eBay Community Manager


If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

View Best Answer in original post

Message 12 of 22
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21 REPLIES 21

Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

I am having the same problem, is it the new "phone friendly" junk they added?
Message 2 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

This is a known site issue. eBay has acknowledged it (sadly not in writing here but by phone) and they are working on the fix. Hopefully it will be in later today. It's better to post on the threads already started here about the issue rather than starting a new one. The volume of replies on one thread is more impactful than multiple threads all discussing the same thing.

 

https://community.ebay.com/t5/Technical-Issues/Page-keeps-loading-when-I-try-to-sell-similar-or-revi...

 

https://community.ebay.com/t5/Technical-Issues/Could-not-list-or-save-a-draft-page-keeps-loading-on-...

Inceptions
Volunteer Community Mentor, buying and selling on eBay since 2004

Message 3 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

SAME HERE! Just another spinning plate... sigh...
Message 4 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Same problem here...glad I'm not the only one! I was getting so frustrated!
Message 5 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Yup happening to me too.  I tried our other computer and same thing so at least I know it isn't my specific computer.  Looks like I can save drafts ok so guess I will make drafts and upload as listings when ebay gets it fixed.  Glad to know I am not alone.  Thank You!

Message 6 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Same thing here.

Message 7 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

This sure isn't helping sales on eBay!!!

Message 8 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Im in Calif,  I have the same issues cant list or update with my Ebay Store

Another seller near me can list with no problems but does not have a store.

 

Message 9 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Same problem.  Thanks for posting - SO FRUSTRATING! Been trying for hours now.

Message 10 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Anonymous
Not applicable

If it is any help, I have found that although it won't list (get the wheel of waiting like everyone) it does go into "drafts" so saving listings there until eBay get it fixed (one day)

No solution to revising though. Just have to remember to do it later. If you need to revise down the amount of inventory you have - hope eBay won't penalize us for selling out because we couldn't reduce your stock (not holding breath)

Message 11 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

alan@ebay
eBay Staff (Alumni)

Hi all,

 

We've posted information here: http://community.ebay.com/t5/Selling/We-are-receiving-reports-of-listing-errors/m-p/27235780#M100560...

 

We'll keep that post updated. 

Alan - eBay Community Manager


If a member's response helped, please give it a Helpful. If you are the author of a thread and a member's response resolved your question, please click "Accept as Solution." More on Accepted Solutions.

Check out the eBay for Business podcast! For your chance to be featured on the show, call in with a question at 888 723-4630!

Message 12 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

I can't even save my listings to drafts.  Seems completely down and have been trying since last night.   

Message 13 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Mine just seemed to automatically go into drafts. Couldn't save there, but when I went to my "drafts" section the items I was trying to list were in the "drafts" don't know why or how - but they were there. Of course when I tried to complete listing, it was back to wheel of waiting.........

At least though, I don't have to do all the work again, when (a big when) it is working hopefully it is then a matter of "list item"

Message 14 of 22
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Re: ATTN: Specialist Customer Support Reps.... Can't list or Revise listings.

Seems to be working again for new listings and on revisions.

Just listed a new item and managed to list some from "drafts" and made a revision - so all looking good again.

time 1.44 EST

Message 15 of 22
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