mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@thecitykid2 wrote:eBay is trash now. They got greedy. Who cares how it effects the customers, they want those extra fees!
Ebay is a for profit corporation as are most in this country. It is why they exist.
Sellers come to sites like Ebay to sell items and make money.
So your comment begs some questions, Why is Ebay held to a different standard? If Ebay is greedy for making a profit, then aren't sellers also greedy for making a profit? Why would it be different? It is why we are all here.
@thecitykid2 wrote:Where did I say it was wrong they are wanting to make a profit? You are making an argument off of a fabricated comment I never made. I said they got greedy in the aspect of wanting to get the fees the PayPal was for the service they providing. PayPal worked great. Now that eBay wants all the money going through them, it sucks. You have to wait a week longer to get paid, if there is a “glitch” like I experienced, it will take 2 weeks or longer after being transferred all around to different departments where none of them know what to do or say. The refund process is garbage and they charge more than PayPal did. It wasn’t broken, but like I said, they got greedy with wanting all the money to go through them so they could charge more in fees.
I guess it boils down to word choice. You said they got "greedy". I took that to mean what so many posters have posted in the past when talking about MP.
The fees they get for money processing pales in comparison to the increased cash flow from pulling their fees up front. That is a HUGE win for Ebay and is likely the single most important thing for them. They don't wait 45+ days to get paid and have significantly cut down on collection issues.
I with you about PP. I was very happy using them. But it is important to realize that Ebay is not the unicorn here, Paypal is.
The change to MP is particularly hard on Casual Sellers that have never sold on any of the other bigger sites like Ebay. All other larger sites similar to Ebay have their own money processing systems too. Some are very similar to Ebay's and others are harder to deal with IMHO. Ebay is the last of the bigger sites to have their payment program site wide, the others have had them for years.
" The refund process is garbage and they charge more than PayPal did." I'm not sure about this statement. Ebay nor PP charged for claims filed in Ebay or PP when the seller refunds. In fact in Ebay you get all your fees back on a full refund. In PP you do not. Unless you are talking about Chargebacks. When a buyer goes to their credit card company and files their claim. The fee is $20 if you lose the chargeback in both Ebay and PP. The fee is the same. The process for issuing a refund in Ebay is extremely simple too. So I just don't understand your statement, sorry.
Speaking with a CSR on the MP line is not the same as speaking with a Specialist. You need to request a specialist and/or supervisor as repeat phone calls have gotten you no where. It is important to remember to put your frustration aside BEFORE you make the phone call. You want them to WANT to work for you not just get you off the phone.
You can't accomplish that if you are venting and upset. Calling Ebay names or suggesting all the stuff you have been suggesting all over the forums today. Just keep the call simple, even tempered and factual. It will get you much further than being upset.
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