double billing
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‎11-23-2020 07:17 PM
Just checked my November invoice and noticed sellers fees (final value and insertion) then checked my payout to my bank and the fees were removed prior to hitting my bank again ,the same amount. This is double dipping right?
Re: double billing
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‎11-24-2020 06:32 PM - edited ‎11-24-2020 06:33 PM
I've been double charged with 2 different international global shipping program labels. One in the invoice and the other in the managed payments platform. Been on call with Ebay for a total of 4 HOURS now. I don't know what's so difficult for them to understand. They see I paid my invoice fees but none of the reps are competent enough to do anything. If this keeps up I'll just shut down and move to another site finally, its becoming a hassle to sell here.
Re: double billing
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‎11-24-2020 06:37 PM
Customer service is having a crisis.
The mistakes shouldn't be happening in the first place, though.
Re: double billing
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‎11-25-2020 05:38 AM - edited ‎11-25-2020 05:39 AM
The charge just happened today. I'm calling the bank to try to reverse the debit transaction once it shows up as pending. If the bank doesn't do anything... Well I'm sure the FTC will.
