additional shipping

[davygnet]

I sold an item and the customer already paid.  I didnt charge enough for shipping. the customer has agreed to pay the difference. How do I charge and get paid the additional fee. ?

[bonjourami]

You are not allowed to do that, whether your customer agrees or not.

[stainlessenginecovers]

You don't. You needed to figure the correct shipping cost BEFORE selling. 

How would you like for someone to tell you they will 'sell you something' for $50 and when it's time to 'pay them' they tell you it's $70?? 

[fashunu4eeuh]

Hello and welcome, @davygnet !

Not charging enough for shipping is an understandable error sometimes made by new or inexperienced sellers. Shipping can be tricky to master. and it can take a bit of time to get up to speed.

So the other posters are correct. It is against policy for a seller to charge any additional amount over the costs of shipping stated in the listing—except for when the buyer requests an upgraded shipping service and is willing to pay for it.

When a seller miscalculates shipping costs, they must cover the expense themselves. Below is a link to the policy on Updating one’s Shipping Charges. There are instructions there on how to send the buyer an invoice to cover requested upgraded shipping services. 

https://www.ebay.com/help/selling/posting-items/postage-rates/updating-postage-options?id=4170#:~:te....

[lakefor94]

Tell the buyer you decided to just ship at the original agreed upon price and chalk it up to a learning experience. 

[fab_finds4u]

You're  not supposed to ask for additional fees after they paid but eBay cannot force you to eat the shipping. If the label can be paid for  from your profit then you should ship and learn from your mistake, but if it's  a big mistake like you charged $7 but shipping is $70 or $107 then cancel the transaction and relist with the right shipping cost. One defect doesn't  get you restricted.

 Was