Payout Reports are broken

[bimmerpc1]

As of this morning, the downloadable Payout Reports that are accessed by clicking the link within the payout are not working.

The CSV file has only this in it:

"401 Unauthorized: Temp URL invalid"

brian@ebay tyler@ebay 

@Anonymous sheila@ebay 

[mcdougle4248]

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@bimmerpc1 wrote:

As of this morning, the downloadable Payout Reports that are accessed by clicking the link within the payout are not working.

The CSV file has only this in it:

"401 Unauthorized: Temp URL invalid"

brian@ebay tyler@ebay 

@Anonymous sheila@ebay 

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I am seeing the same thing.

[valueaddedresource]

@bimmerpc1  @mcdougle4248  - me three!

payments_team@ebay  @Anonymous  please look into this. 😊

[jpmultiserve]

ditto

[aurumauto]

Same here.

[somanypostcards]

Same here.

[valueaddedresource]

Not sure if it is at all related, but just in case - I noticed the 1099-K is available to download under Payments>Taxes today.  The page claims it was last updated on 1/23, but as of yesterday it was still blank, so that change either happened last night or today.

Maybe they are also making updates to the reports today too? 

[jpmultiserve]

our 1099 was there and available (however 2019 with the same date in 2021 was there also, weird)

[premiumselectsupplies]

We get the same message as well.  So annoying!  Tired of their glitches.

[myhomeschooldelights]

@bimmerpc1 

@valueaddedresource 

@somanypostcards 

@premiumselectsupplies 

I do not know if this has anything at all to do with the 401 error, but my Payments page says the 1099 was generated 1/27 (vs the 1/23 that you've mentioned).  I was able to download it just fine this morning.  

[valueaddedresource]

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@myhomeschooldelights wrote:

@bimmerpc1 

@valueaddedresource 

@somanypostcards 

@premiumselectsupplies 

I do not know if this has anything at all to do with the 401 error, but my Payments page says the 1099 was generated 1/27 (vs the 1/23 that you've mentioned).  I was able to download it just fine this morning.  

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Thanks @myhomeschooldelights  - were you able to download the 1099-K or the transaction report this morning, or both?

I just want to make sure I didn't cause any confusion. 😊 My thought process was that since the 1099-Ks are being released/made available today, maybe there was something they needed to update in the other reports as part of that process and that is why those other reports are temporarily unavailable.

I'm able to download the 1099-K, but all other reports are resulting in the error like in @mcdougle4248 's screenshot above.  Even trying to download previously generated transaction reports results in that error.

[payments_team@ebay]

@valueaddedresource Thank you for tagging us in this. I have reported this to the tech team.

[eburtonlab]

A possible workaround from the Canadian discussion boards:

https://community.ebay.ca/t5/Seller-Central/Downloading-Reports-not-working/m-p/452286/highlight/tru...

[myhomeschooldelights]

No - you are right.  I'm sorry if I  caused confusion.  I am able to download my 1099 but not a transaction report today.   I get the same 401 error message.   (I downloaded one yesterday, 1/28, though...)

[mcdougle4248]

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@eburtonlab wrote:

A possible workaround from the Canadian discussion boards:

https://community.ebay.ca/t5/Seller-Central/Downloading-Reports-not-working/m-p/452286/highlight/tru...

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Yes, the Orders report is downloading properly.  Unfortunately, that report does not contain any MP data.