10-14-2024 06:31 AM
Hello friends,
I have a problem with my account.
My monthly evaluation is above standard but i have received a BBE message from eBay. Resultant, my payments held by eBay and all of my listing are ended up. I don't know the exact reason. One of my customer claimed for return a dog collar due to sizings issues. But as, that was personalized item therefore. Ebay closed the case automatically. But customer gave me negative reviews. After that im facing this issues. How can i reinstate my account??? Any body help???
10-14-2024 06:37 AM
You should be able to see your BBE metrics.
You have an awful 87.5% FB and looks like you are drop shipping.
The reason eBay has suspended your account is in the message sent and your BBE metrics.
Unless eBay has given you instruction on how to reinstate, you cannot.
10-14-2024 08:46 AM
@klhmdg wrote:You should be able to see your BBE metrics.
You have an awful 87.5% FB and looks like you are drop shipping.
The reason eBay has suspended your account is in the message sent and your BBE metrics.
Unless eBay has given you instruction on how to reinstate, you cannot.
He's in Pakistan.
Big surprise.
10-14-2024 09:01 AM
Its about trx Ratio that is 22% and market avg is 2.9%
Listing mentioned against this ratio are 04 and all of these are ended. I had received sime orders but due to high shipping costs, i cancelled these orders and refunded to customers.
10-14-2024 09:06 AM
10-14-2024 09:14 AM
eBay will evaluate the rate of transactions with BBE defined by four evaluation metrics below:
A transaction is considered a BBE transaction when any of the above happens and one transaction will be only evaluated once. The BBE rate is defined as the percentage of BBE transactions out of all transactions in the evaluation window.
10-14-2024 10:09 AM
Pakistan is your eBay ID.
Items shipped from USA to USA from who?
One feedback mentions item coming from China.
So where and who handles returns of item and refunds?
10-14-2024 03:55 PM
Feedback from the buyer is to let other buyers know how it went. It is not meant as a message board between the buyer and seller. A feedback reply is to defend or clarify the feedback you received.
You are not supposed to reveal your buyer's name or call them by their name in the feedback.
Here's one of your downfalls- If the buyer bought the wrong size you blame them instead of offering to exchange it.
10-14-2024 04:02 PM
Saying your items are shipping from Pakistan, but you're dropshipping from Aliexpress in the US, probably didn't help.
10-14-2024 04:10 PM
You were warned about drop shipping these dog collars from China when you first came here asking for advice.
10-14-2024 07:11 PM
I always try to care about privacy. The item was personalized item that's why i apologised. And eBay took action itself and ensur me it wouldn't effect my performance.
10-15-2024 12:30 AM
Point no. 2 & 4 possible reasons for my bbe. What should be my next steps to reinstate my account??
10-16-2024 02:50 PM
Ebay does not want sellers who cancel sales and fail to deliver items on their site.
You will not be reinstated.
10-16-2024 05:08 PM
Bottom line the way you are attacking people here on this forum is a great indicator how you treat customers .
Your account has been suspended no one here can do anything about it . If Ebay decides to unsuspend your account you can sell again if not you can't
No one on this board can help you with your suspended account .
10-17-2024 05:41 AM
Im also a member of ebay community. I asked for help. Some of members are adopting disgrace attitude. And brother (im sorry to say) you are only pointing me. Did you read their comments?? Im selling here, mentioned each and everything, about me and my listing as well. If some one don't like, isn't better to look any other sellers to purchase. No body can force any customer to purchase.
I just asked for solutions and few of community members pretend himself as a representative of eBay. I believe equality. I have equal respect as other members from USA have.... And about my performance, i have an average 4.2 out of 5 rating with happy customers. Im not selling cheap junk as one of community member mentioned. They have to respond only question not hitting any member.
Thank you for your time.
Have a nice day