Managed Payments Payout is far less than requested amount

[mushviii]

I recently requested a $7815.48 payout via daily payouts through my managed payments. This was my total available funds in my account at the time.

How come the payment I received today via direct deposit was ~$465 less than what my  available funds were? On top of that, the transaction record itself shows $7350.90 with no fees taken out of the transaction. Am I missing something? Did managed payments secretly just take ~$465 from the payout and hope I wouldn’t notice?

[kensgiftshop]

@mushviii 

Since you're a new seller, the funds for the shoes that sold for $1000 or more, they are probably holding those funds.

They'll probably hold those funds for 21 days.

[dryophelia]

@mushviii 

None of your recent sales were through eBays managed payments. PayPal was your payment processor. They take their fees before giving you your money. 

If any of the sales were international, there will be an extra fee for that as well. 

In addition, eBay will want their portion in your next billing cycle. It’s about 10-11% for most sales. 

[mushviii]

But, I’m not a new seller. I’ve been selling items on eBay for over 10+ years. Do you mean a new seller on the Managed Payments platform?

[mushviii]

All of my recent sales were specifically through managed payments platform in order to take advantage of the $0 final selling fees for authentic sneakers. These were not PayPal sales. Any other ideas?

[lacemaker3]

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@mushviii wrote:

But, I’m not a new seller. I’ve been selling items on eBay for over 10+ years. Do you mean a new seller on the Managed Payments platform?

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You have received only 1 feedback in the past 12 months, and your lost feedback for selling was just over a year ago (Apr, 2020).  Your other 15 selling feedbacks were so long ago that the item titles are not shown on your feedback page, which I think is more than 5 years ago.

eBay normally considers that you are a "new seller" again if there has been a long gap in your seller experience.

[lacemaker3]

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@mushviii wrote:

I recently requested a $7815.48 payout via daily payouts through my managed payments. This was my total available funds in my account at the time.

...

@mushviii wrote:

All of my recent sales were specifically through managed payments platform in order to take advantage of the $0 final selling fees for authentic sneakers. These were not PayPal sales. Any other ideas?

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I think you are misunderstanding some things. You don't "request" a payout, they are sent automatically based on your chosen schedule: either daily, or weekly.

And, you can't "choose" whether to make payments through Managed Payments or PayPal. Once your account is activated for Managed Payments, all listings that do not have active bids or offers are transferred to Managed Payments. Existing listings that have active bids or offers will be processed by PayPal, but after those ones end, all of your listings will be processed by Managed Payments.

When I look at your recent sold listings, they all indicate that the payments were processed by Managed Payments, so I don't think that has anything to do with your issue.

If your payout was less than you expected, that means that some of the payments were still pending or had not been released yet. I expect that might have something to do with payment holds, related to potentially risky transactions for high-priced designer items that may not have been authenticated yet.

[lacemaker3]

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@lacemaker3 wrote:

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@mushviii wrote:

But, I’m not a new seller. I’ve been selling items on eBay for over 10+ years. Do you mean a new seller on the Managed Payments platform?

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You have received only 1 feedback in the past 12 months, and your lost feedback for selling was just over a year ago (Apr, 2020).  Your other 15 selling feedbacks were so long ago that the item titles are not shown on your feedback page, which I think is more than 5 years ago.

eBay normally considers that you are a "new seller" again if there has been a long gap in your seller experience.

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Sorry, it is too late to edit this reply. I should have said:

"You have received only 1 feedback in the past 12 months, and your last feedback for selling was just over a year ago (Apr, 2020).  Another one was within the last 5 years and your other 14 selling feedbacks were so long ago that the item titles are not shown on your feedback page, which I think is more than 5 years ago."

[1tuna]

I have an idea.while you are waiting for the payments to come thru you shoud write some more listings.

seriously....you have the ability to sell some sneakers so you should go with it

ebay wants you to put more big $$ shoes up.

the money never stops flowing with MP as long as you are selling.

if you can get more shoes and sell them then thats a plan that will work

MP is just a bump in the road.............the payouts just keep coming as long as you are selling

keep on ebayin

[mushviii]

This makes sense, and I do understand how the process works. What I meant buy “requesting” is that I requested daily payouts. I’m just confused because nowhere in my transaction records, managed payments dashboard (available funds, processing, on hold) does it actually show a record of this ~$465 that somehow just went missing.

I’ve also double checked with my PayPal account and can confirm that these sales did not get processed through that, all the sales were through Managed Payments.

I'm hoping that the missing money will show up soon but I see no record of where it currently lies with Managed Payments. It just appears to be missing. (Screenshots provided below)

 

 

 

[lacemaker3]

@mushviii, I talked about managed payments because I wanted to correct the misinformation so that you would not be chasing red herrings.

So, you have just received a payout of $7350.90, and your total sales for which you were awaiting the payout were $7815.48. By my calculation, that means that you did not receive $464.58, which amounts to 5.94% of the total payment.

I believe that is because the total ($7815.48) represents the total payments your buyers had to pay, including the purchase price, shipping and sales tax. You receive the purchase price and the shipping, and eBay remits the sales tax to the buyers' states on your behalf.

All of your listings have been high-priced athletic shoes, which have a special offer from eBay. Athletic shoes sold over $100 have no insertion fees (except for optional upgrades) and no final value fees (unless you optionally list in 2 categories). So unless you used any optional fees, there would be no eBay fees because of the type of items you have been selling. (All other items have fees for selling, which are usually about 12.55% of the total payment.) https://pages.ebay.com/Free-to-Sell-Sneakers/

So the missing $464.58 would be the sales tax,  and 5.94% is a very reasonable estimate of the average sales tax rate in the USA.

[mushviii]

Once again, this does makes sense, and thanks for your responses. I still don’t believe this is correct because when I go back through my sales records, the total price the buyers paid was greater than $7815.48.

For example, take a look at the screenshots below where the buyer paid over $1800 for the Travis Scott 1’s and my total received payment was $1714.98.

$7815.48 was the total amount I received after sales tax and any other fees were taken out. And this was clearly reflected in my “available funds”.

eBay needs to do a better job of highlighting why my “Available Funds” and subsequent “Payout” were drastically different. If they did indeed take out more sales tax then I don’t see record of it. This still doesn’t add up to me.

 

[lacemaker3]

OK, @mushviii, here is the payment a buyer would have to pay for your active listing. I used that one because a) it is conveniently the same price as your closed example listing, and b) I can go to the checkout screen for that to show exactly what a buyer would have to pay, in total.

This example includes $148.75 or 8.66% sales tax, based on the shipping address (in CA). This is almost exactly the same total amount that your buyer had to pay, but their shipping cost and sales tax rate were slightly different.

In this example, Mr. Doe in CA would have paid $1700.00 + $19.02 shipping + $148.75 sales tax = $1867.77 total. You would have received $1700.00 + $19.02 = $1719.02, not including the 8.66% sales tax ($148.75).

In your example, your buyer paid a total of $1700.00 + $14.98 shipping + $152.20 sales tax = $1867.18 total. If you hadn't gotten free fees, you would have paid the FVF percentage based on that total payment. Because eBay shows you the fee calculation even when it is zero, you can see exactly how much the buyer paid in total.

You received $1700.00 + $14.98 = $1714.98, because eBay remitted the 8.87% sales tax ($152.20)to the buyer's state.

[lacemaker3]

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@mushviii wrote:

...

eBay needs to do a better job of highlighting why my “Available Funds” and subsequent “Payout” were drastically different. If they did indeed take out more sales tax then I don’t see record of it. This still doesn’t add up to me.

...

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You haven't shown us what your Available Funds were shown as before the payout. All we can see is the amount of your payout ($7350.90), and available funds = 0 because it's after the payout was made.

The screenshot showing $7815.48 is your 90 day selling total (not available funds), which has always included all payments made by the buyers. That includes purchase price, plus shipping, plus sales tax. eBay has never reduced that amount by any fees, and they don't deduct the sales tax, and they don't deduct the payout amounts either. It showed the same amount before your payout as it does after the payout. It's a running total of all payments received in the last 90 days.

I can understand the confusion, but that's just how eBay shows the selling totals. They have been doing that since before I started selling, about 20 years ago.

They could definitely explain this better. I can't argue with that.

[mam98031]

@mushviii 

Go to your Seller Hub.  Then the Payments Tab.  Select All transactions.  There you will see the transactions that have gone through your account.  Ebay isn't secretly withholding ANYTHING from you.  When you are in the MP program, Ebay withholds fees up front BEFORE the balance is released to the seller.  You simply need to update yourself on the rules of MP so you don't have misunderstandings like this.