Managed Payments Issues

[cleviebee]

Recently, I enrolled in Ebay Mangeed Payments for sellers because the indicastion was that my selling acount would be limited if I did not switch from Paypal to Managed Payments. I have been very disappointed and frankly, I feel defrauded by Ebay, because I still have not received funds in my account from a sale 3 days ago. I miss Paypal, when I transferred the funds to my bank account myself, and the money was available the next day. I would like to hear from other disgruntled sellers and discuss ways around this inferior system.

[mam98031]

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@ca_reibo wrote:

You're right! I have no idea how my question got directed to you, as it was in response to something someone else posted. I apologize for that.

Because you are so knowledgeable about ebay and the MP process, perhaps you can explain something else to me. I keep getting messages from ebay saying that there's a problem with the information I entered about my bank account. I called the bank, and we went over everything in my ebay form, line by line...name...address...bank...routing number...account number. It all matches perfectly. I updated it last week, but I continue to get messages saying that I can't get paid, because my account needs to be updated.  I have read that others have experienced the same problem. Meanwhile, I have had sales for which I'm not receiving payment. Having grown accustomed to having the money in my PayPal account immediately when a sale is made, I'm sure you understand how distressing this is.

I'd appreciate any suggestions you might have about how to resolve the "updating" issue, when there's nothing left to update. Both my banker and I have exhausted options to try.

Thank you!

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Below is a list of things to check and verify are in good order.  Even the slightest of problems can create this issue for a seller.  If you don't find anything wrong with what I outline below, then the only way to get your account fixed is to call MP and get them involved.  Hopefully this list will help as it is the quicker way to resolve your issue.

1. Make sure you birth date is correct on your Ebay set up.
2. Your primary address can NOT be a PO box, it needs to be a physical address.
3. Your name on your Ebay account must PERFECTLY match your bank account you want to attach without the least little exception.  If you have a middle initial on one and not the other, that will be enough to cause you issues.  They must be perfectly matched.
4. Verify your routing number and account number before entering it.  Review it carefully on screen before committing it.  If you have the need to correct your routing number or your bank account number, clear the field FIRST.  Then re-enter the numbers.  Sounds unimportant, but it is something that can make the difference.
5.   Verify that your SSN, EIN or TIN is correctly entered, no dashes, just numbers.

[thehappyretailseller]

Actually caldreamer, ALL sellers are NOT on managed payments yet! Ebay is not authorized to provide financial services for the selling of certain items (ie. coins & adult items), so those sellers are STILL on PayPal and cannot join managed payments. Also, all new accounts are still on PayPal. 

[mam98031]

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@thehappyretailseller wrote:

Actually caldreamer, ALL sellers are NOT on managed payments yet! Ebay is not authorized to provide financial services for the selling of certain items (ie. coins & adult items), so those sellers are STILL on PayPal and cannot join managed payments. Also, all new accounts are still on PayPal. 

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You may find this interesting.

https://community.ebay.com/t5/Payments/Regarding-the-listing-of-Coins-Paper-Money-amp-Bullion/m-p/31...

@thehappyretailseller 

[thehappyretailseller]

@mobley120, as I said to you in my response and as you can now CLEARLY see, some people here are going to attack you and try to make it seem like you somehow should have known all of the problems you would encounter with managed payments or state that you were somehow wrong in not understanding what was printed about managed payments, when the truth is that eBay did NOT DISCLOSE the reality of managed payments and all that came with it!

There is no point in arguing with that person on these boards because they are likely an eBay employee AND a seller and their purpose here is to make you look like an idiot for somehow missing important details of the program. As I said in my response, please know that MANY sellers have experienced the EXACT frustrations with managed payments that you have experienced and then some! We read the documentation and understood it, HOWEVER, THE DOCUMENTATION FOR MANAGED PAYMENTS WAS INCOMPLETE! It just was and is! 

To those reading this thread, please DO NOT be swayed by the back and forth. If you can avoid managed payments and keep your same day payouts, then DO IT! You have NO REASON to move over to managed payments until you are forced to do so because it does NOT benefit you!

To those who have gone through this thread and are still on the fence, please just keep in mind -

• Managed payments is NOT cheaper for sellers!
• It takes a MUCH longer time to get paid on managed payments than it does with PayPal!
• The support for managed payments is lacking & you will not be able to reach that team easily.
• Ebay is charging final value fees on the entire payment the buyer makes INCLUDING the sales tax paid by buyers! (Neither Mercari, Poshmark or any of the major players do that!)
• If you have a high dollar case opened, for ANY reason, your funds are going to be held, which could lead to disaster for a small business without a lot of working capital.
• Managed payments does NOT pay out the next day for sales made between Friday & Sunday.

These are the important things you need to know and be aware of. Do your homework, but know that managed payments is not a panacea and it is not a great system. Ebay has shareholders and they are actively working to line their own pockets - not ours! 

[newleaseonlife031317]

Thank you for trying to help me. Everything is entered correctly. In addition to no payments going through, I can't even change the account. When I try to change the account, it asks me to verify the existing account number. When I do, I get an error message even though I am entering the correct account number. This is so frustrating. I didn't mean to take it out on you. Thank you again for trying to help.

[powell-memorabilia]

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@cleviebee wrote:

I would like to hear from other disgruntled sellers and discuss ways around this inferior system.

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And there is the problem - you don’t want to hear how people use MP to their advantage, why it might be better for sellers than PayPal, etc..  Please don’t aspire to live in an echo chamber.

[thehappyretailseller]

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@mam98031 wrote:

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@cleviebee wrote:

I read every word of the Managed Pay policy. That does not change the fact that is is far inferior to Paypal and that sellers now receive funds much more slowly than with Paypal. Reading the policy does nothing to improve the policy. You are correct in one sense though. The only choice in the matter for a seller is whether he or she wants to continue selling on Ebay. Thank God for Poshmark!

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Postmark has their own money processing program too as to most larger sites like Ebay.  Ebay is just the last one to adopt their own.  The others have had them for quite awhile.  Poshmark's money processing is more difficult and takes MUCH LONGER than Ebay's does.

https://blog.poshmark.com/2015/03/12/posh-tip-how-to-get-paid-selling-on-poshmark/

Get paid when the item is accepted

Once the buyer receives your package and has accepted the item, your earnings will be automatically deposited into your Poshmark account. Buyers have up to three days to accept the item and after that, the funds are automatically released to you, the seller.

Note that Poshmark takes a commission for each sale, which is used to ensure credit card safety and provide support from Poshmark to help create a fun, safe and ever-improving platform for our Poshers. For every sale over $15 that is made, you keep 80% of your sale. For any order under $15, there is a flat commision fee of $2.95. When you list an item, we make sure you know exactly what you’re making. Just check out the “My Earnings” section on the listing and you can see how much you will make for that sale price.

You will have to go to smaller sites to escape it so you can continue with PP.

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For the record, I am going to state this because I see you have tried to respond to ANYONE who has left a negative message about managed payments on this poster's question, which typically means you are an eBay employee and your purpose is to discredit what they are saying. Since I have seen how that works on these boards, I want to make sure that there are responses to some of the things you said. 

Poshmark sets expectations concerning what will happen AT THE VERY BEGINNING BEFORE YOU SELL ANYTIHNG! You KNOW you have to deliver the item and a buyer has to rate you and, if they don't, after the allotted time, Poshmark will automatically release your funds! That is it! The buyer can't come back 30, 60 or 90 days later and ask for money back or get a refund. So the Poshmark experience means that once you get your money, as a seller, your transaction is TRULY over! With eBay and managed payments, you are going from getting paid WHEN a transaction happens, to not knowing EXACTLY when you will get paid AND the way the entire system works with returns & managed payments, certain problems arise. The way managed payments works can cause serious issues if a buyer comes back at some later point, for ANY reason and it can be VERY detrimental to a seller's business! As I said in my initial statement, if you have a high dollar sale (say a $2000 sale) and you NORMALLY don't sell items at that price point and months after the sale the buyer comes back and opens a case, the money eBay is set to pay you is going to be HELD to cover that $2000. It doesn't matter WHY the buyer opens their case! So if you sell 60 items at $20 a piece, and you were waiting on that money, eBay is NOT going to pay you! They, instead, are going to hold that money until your case is resolved. If you needed that money for shipping or whatever, you are going to be out of luck until that case is resolved. However, as we know, buyers can open cases for serious AND frivolous reasons. With EITHER ONE, your money is held if you are on the managed payments system UNTIL the case is resolved. THAT is not in the main documentation for managed payments! Sellers NEED that information so they know this BEFORE they get on that system because it is a use-case for some that can be harmful! For people who do NOT ever sell anything that is high dollar, it may not be an issue at all. The problem is not knowing all of the caveats BEFORE you get on managed payments! Ebay does NOT tell you everything you need to know in a simple, concise way! PERIOD! The document you pasted earlier doesn't even have all of the details about the intricacies that can affect your business! Right now, if you try to reach the managed payments team, it can LITERALLY take days & you have to do it via email! Calling them results in a wait of HOURS! Did the documentation say that? Ebay has had YEARS to iron out the managed payments system, yet people are still having trouble reaching them!

Some people, such as yourself, who either work for eBay or who don't mind getting paid once a week OR BOTH, may find the system satisfactory. However, many eBay sellers use their sales as day to day or week to week working capital. That means the shift to managed payments represents a MUCH BIGGER issue for them! It isn't all small sellers either. I have talked with people who sell large auto parts and have very big accounts who are experiencing trouble now because the managed payments system does NOT pay out DAILY - even though the system advertises that you can get DAILY payment. DAILY means EVERY DAY! It does NOT mean some days or every other day or Monday through Thursday! It means EVERY SINGLE DAY! If you have sales every day, you are NOT going to get paid for those sales DAILY because managed payments doesn't work that way! You can read the documentation and STILL not be aware of this! People have LOST CERTAINTY! Where you used to know when a sale was made EXACTLY when you would get your money, NOW on eBay, you DO NOT! That is SIGNIFICANT FOR A LOT OF PEOPLE! This isn't about the bank transferring things at certain times! Ebay could have offered instant transfers, but they DECIDED not to! ACH transfers to my bank come through the same day if they occur before a certain time, but the issue is that the ACH transfers FROM eBay do not always happen when they should. You can't accurately predict when your money is coming AND we should ALL be able to do so! If PayPal could figure out how to get money to you instantly, eBay can figure it out too. There are also other issues with managed payments & the way eBay handles the system that make it rough for certain sellers.

So, as I said to the poster, there are going to be people on here who work for eBay who are going to attack them and you seem to be "THAT" person, but please know that MANY SELLERS are unhappy with managed payments! Even sellers I know who are not "unhappy" with it, have expressed to me that they would like the old system. Does that mean we are all leaving eBay? No! However, we have the right to discuss it intelligently and calmly. Ebay monitors these boards, & MP questions specifically, because they KNOW people are unhappy with the change. Instead of trying to discredit those who are talking about it, LISTEN to the sellers and figure out how you can make the system better! I notice that every time someone asked if you were an employee, you NEVER answered back. Instead, you deftly deflected! I understand and I get it, but people here WANT the managed payments system to be BETTER and nothing you say is going to change the pain points that people are experiencing, so stop attacking everyone and just take the information back to your bosses so they can make the process BETTER FOR THE PEOPLE WHO EARN MONEY FOR THEM!

We WANT to sell on eBay or we wouldn't be here! We just WANT the system to be beneficial and a win-win-win for us, the customers AND eBay! Managed payments does NOT give us sellers that winning feeling right now! If it works for you, GREAT, but the poster was looking to speak with other people who have also had issues with the system and that clearly doesn't apply to you, so please stop trying to steamroll the discussion & have people think that it is all in their heads! That is gaslighting behavior and it isn't great when business owners are discussing their business issues! Even though you work for eBay, our experiences are just as important and significant as yours AND WE KNOW THE PAIN WE ARE EXPERIENCING WITH MANAGED PAYMENTS! 

[subtlethinker]

Agreed on finding another place to sell! This is going to be my last year with eBay. If you do consider like a website per say, be careful there as well. sitebuilder for instance has no onboard search bar for their webhosting and stores, so make sure whomever you go to offer that. No onboard search bar makes no sense! No wonder their rating for webhosting dropped significantly throughout the years. That was about 2 years ago though, but I doubt they changed anything. eBay had been irritating me for years with their continuous **bleep**, so building a website was my way to give them the finger. Weeks of work I put into building that site, plus over $100, just to have to scrap it due to the most necessary tool to run a website. Can't run a website when my clients can't find what they are looking for! Like a grocery store with no clerk.

[subtlethinker]

Wenig was fired? I didn't know that.

[mam98031]

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@newleaseonlife031317 wrote:

Thank you for trying to help me. Everything is entered correctly. In addition to no payments going through, I can't even change the account. When I try to change the account, it asks me to verify the existing account number. When I do, I get an error message even though I am entering the correct account number. This is so frustrating. I didn't mean to take it out on you. Thank you again for trying to help.

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@newleaseonlife031317 

I'm really sorry to hear this.  I sure wish I could help but your only help can come directly for the MP team now.  Keep calling so you can get through to someone.  Try early in the morning as you can so you can get on the call back list as quickly as possible.  I sincerely hope you can get things worked out very soon.  Again, I'm sorry I can't be of any assistance on this as I certainly would if I could.

[mam98031]

Nope, I respond to those that I may have some information that might help them or because they have posted some incorrect information.  It doesn't matter to me whether what a seller's decision might be for staying or leaving because of MP.  That is for each seller to decide on their own.  You will not find any post of mine on any thread that tells a seller to stay or go.

I simply explain the process and try to give posters accurate information.  I am of the opinion that we are all better off making an important business decision from being informed rather than based on assumptions and incorrect info.  So I simply give others the information it is up to them to make their own decisions.

I get it that you don't like my posts.  You've made that abundantly clear.  I can say that doesn't really matter to me either as it can be difficult for those that only want to vent and complain without consideration to the actual facts as the facts only get in the way.

There are quite a few legit reasons for sellers to complain about MP.  It is certainly not a perfect system and it has a great deal of room for improvement.  I recognize that as do others that are in the system and using it the best they can.  It is important to remember that some sellers on this site earn enough in profits by selling here that the issues we have with MP are not sufficient enough to cause us to give up our business here.  There is nothing wrong with that.  Then there are others that feel they are not willing to deal with the problems MP brings to them.  And there is nothing wrong with that.  It is a decision for each of us to make for ourselves.

As to any other site.  I just encourage those considering that route to really make sure they understand what the requirements of any given site has.  Most similar sites to Ebay have their own money processing program and some are even stricter than Ebay's.  So do your homework, it is in each seller's best interest.  Make informed decisions.  Get the facts and then decide for yourself.

[mam98031]

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@subtlethinker wrote:

Wenig was fired? I didn't know that.

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Unlikely he was actually "fired" but more like strongly encouraged to leave, which is why it happened so fast.  He got caught up in some very problematic and immoral actions by a handful of other employees who were quickly fired as well.  

[latreshas]

we all need to get together to fight managed payments so that we will have our choices back to use paypal if we wish to.
I went to the attorney general of california because this is where ebay is based , and i filed a complaint against ebay for forcing us to give access to our bank accounts and not giving us the choice of how to receive payments , he indicated that if he finds this is a broader problem for the consumer , he may do something about it . you all need to go and file a complaint with the california attorney general for what ebay is doing to us , show him this is not the problem of an individual , this is the problem of many many people , we need to complain about the way they are victimizing us 1. they are forcing us to allow them unfettered access to our bank accounts 2. they are holding our money and requiring us to ship items while they play with our money 3. they are forcing us to give refunds / take returns often letting buyers keep items 4. they are forcing us to relist our items automatically , these are  predatory business practices , illegal takings , and purposely hurting small businesses that will not survive these requirements .This is stealing hands down , and if we don't fight it , no one else will

[portals-to-the-past]

I switched to managed payments for the same reason and I have been billed twice since, in as many weeks, for "fees". I also received a monthly invoice. I am not happy with the change, either.

[mam98031]

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@portals-to-the-past wrote:

I switched to managed payments for the same reason and I have been billed twice since, in as many weeks, for "fees". I also received a monthly invoice. I am not happy with the change, either.

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The fees that appear on your Monthly Seller Invoice are likely to be for fees PRIOR to you becoming active in MP.  All your fees from the point you entered [if after November of 2020] will be paid through your MP account.

@portals-to-the-past