10-16-2023 10:15 AM
10-16-2023 10:34 AM
Item did not what yet? The we's here (other buyers and sellers) can't help you if you don't ask a question.
Was the item marked as shipped with tracking number?
What is the estimated delivery date shown in the listing?
If it was not marked as shipped or is past the estimated delivery date, did you open an item not received one day past the estimated delivery date? You have 30 days past the delivery date to open an item not received.
Did the item show delivered but was actually sent to different address in same zip code area?
Did you open the wrong case and it has been closed?
?
10-16-2023 10:40 AM - edited 10-16-2023 10:41 AM
If a buyer hasn’t paid for an item they bought on eBay, you can cancel the order after 4 or more calendar days and eBay will credit your fees back.
10-16-2023 12:00 PM
According to Terapeak, your pocket watch was sold to a best offer, and paid for, on Oct 6. Why do you say that it wasn't sold?
10-16-2023 01:00 PM
Is this about the pocket watch mentioned in feedback? The one that was broken while being readied for shipment?
10-16-2023 01:33 PM
Looks like your watch buyer was refunded by Ebay.Since you had no available funds in your account, the money was withdrawn from your payment source.You also got a defect to your account for not handling the refund, and having Ebay step in to do it. You can see any defects in your Sellers Hub.
10-16-2023 01:36 PM
If Ebay had to get involved and issue the refund, they keep their fee's.
10-16-2023 01:38 PM
Sounds like you just 'refunded' the buyer but did not 'cancel' , then refund so the fees incurred would remain. You simply don't know how to work things here.