Issuing partial refund

[tweetystwades]

Hi,

I have a customer asking for a partial refund.  I use ebays payment system, so how can I give a partial refund because I can't see the funding source. Is the only way to ask them for their PP account info?

[buyselljack2016 · Accepted solution]

sellers hub>

Manage orders>

Locate the item sold>

On the left use the drop down arrow>

select "refund">

choose a reason>

enter the amount you wish to refund>

confirm>

refund>

[tweetystwades]

Thank you so much!!!!  

[716amorak666]

There is no Manage Orders in my selles hub ????? I am going to quit ebay as I never had a problem wieh they used Pay Pal -- this new ebay is worthless !!!

[div_style]

In seller hub click on "see all orders" then proceed as already outlined above.

[mam98031]

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@716amorak666 wrote:

There is no Manage Orders in my selles hub ????? I am going to quit ebay as I never had a problem wieh they used Pay Pal -- this new ebay is worthless !!!

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@716amorak666 

They aren't called "manage orders".  Don't get too frustrated, you just need to learn how to use the information available and where you find it.  With anything new there is a learning curve.

The box on the Seller Hub appears as below.  There you can see the different categories in which you can look at orders or simply select the first option and see all the orders.