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I have had enough

Ever get to the point where you've said "I have had enough!"? Well, I think I am at that point with ebay. A couple of weeks ago I received a notice from ebay saying that needed some more information about my business account and that I needed to upload some confirming documents. So, I uploaded my resale certificate and business license. Couple of days later I get the same message so I upload it again. A Couple of days later I get the same message only this time they added that they will withhold my Managed Payments (which they implemented last year when they jettisoned Paypal and started doing all of that in-house). Couple of days later I get a message saying they are withholding MY MONEY as they have not received the requested documentation. So, I contacted customer support and spoke to one of their customer service reps who told me that they don't have the information on file so I had her wait while I sent it a third time. Mind you, I had sent all of my banking information last year when I was FORCED to buy into their Managed Payments agenda.

Fast forward to today. They have now been holding MY MONEY for 2 weeks. The agent told me they would have this settled on Monday. MONDAY? Why can't this be settled today? No answer. I told her this is my operating capital and that I need that money to pay bills. No answer. She mentioned something about the matter being reviews by ebay's "Back Office". Sounds like a Dark Web operation to me. Anyway, these people cannot be contacted. You HAVE to talk to a customer rep who, basically, cannot do anything. So, I have to wait until Monday. What to do? I am now at a point where I am considering opening up my own auction website. I have just about had enough of ebay trying to micromanage MY business. It is time to look for an alternate solution.

 

Message 1 of 23
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22 REPLIES 22

I have had enough

I did read on the boards here and in AUstralia that there has been a glitch with payments and that they are looking into it as you said, but that doesn't make it any easier to deal with does it?

 

So many tweaks and glitches lately that you can never be sure if it is a You problem or yet another eBay 'enhancement', glitch, stuff up......

 

Hope you get it sorted soon

********************************************************************
I have been imported from Australia and this is my posting ID
Message 2 of 23
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I have had enough

Good luck with your new plan.

Message 3 of 23
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I have had enough

how have you even been getting through to a human? I cant get any help at all.

 

Message 4 of 23
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I have had enough

No joke, I attempted to submit my bank info when I was forced into managed payments no less than 12 times before eBay told me what the real problem was!  Wasted hours and made about 5 trips to the credit union.  I sympathize with you on this.  This is the last year I sell anything on eBay.  I'm sorry to inform you that you do not have a business.  You are eBay's supplier.  eBay has the business.  This is why eBay can and will charge you additional fees if eBay thinks your return rate is too high.  The business owner gets to determine the business rules such as when a return rate is too high.  That is not you.   That is eBay.  I am so looking forward to divorcing myself from eBay!  When it happens it will be like Christmas morning!!

Message 5 of 23
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I have had enough

If you go to Help & Contact go all the way to bottom of the page. You will see a "Contact Us"

link. Click on that and follow it until you get to the page where you can request that ebay

call you back. They will and you can speak to a live person. You may not be able to understand

him or her but it will be alive person.

Message 6 of 23
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I have had enough

LOL! Never quite thought of it that way but, now that I think about it, you're right. I like to think

that I am running my business within ebay's sandbox. Yes, they can set the rules and it's

up to me if I want to continue to operate under them. The paradox, as I see it, is that while, yes,

they are the rule-makers, they have also given me the room to grow a business (such as it is)

from 5-figures per year to 7. They have such a large bidder base (at least in my field) that it is

unmatched anywhere that I know of. So, I have to decide if I want to, in essence, start from

scratch again, or bend the knee.

Message 7 of 23
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I have had enough

Let me know if you do. I'll sign up. Someone left, supposedly, the CEO's email address on another thread. Would you like to have it? 

Message 8 of 23
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I have had enough

"You are eBay's supplier. eBay has the business"

 

But there is no holiday pay or benefits.   When ebay tells me to ship without payment - and as far as I can see there is no legal guarantee they must make payment - I'm their employee.

Message 9 of 23
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I have had enough


@deltilogical wrote:

"You are eBay's supplier. eBay has the business"

 

But there is no holiday pay or benefits.   When ebay tells me to ship without payment - and as far as I can see there is no legal guarantee they must make payment - I'm their employee.


@deltilogical 

On the right side of Payment's Community board are several threads by the Managed Payments team. You should take a peek at them as there is information there that you will most certainly need to understand.

When a buyer submits a payment the seller is considered PAID at that point. There funding source has been pinged and they payment will clear. The next step is for MP to clear the pending payment which takes 1-2 days. But understand there is NO RISK that this payment will not be paid to you. Once a buyer submits a payment, they cannot change it, cancel it or otherwise mess with it in any way. The same held true when we used PayPal. But it takes MP 1-2 days to get the literal money moved from the funding source to your MP account.

Once it is no longer Pending it moves to Available. That means that on the next BUSINESS day if you are on Daily deposits, your transfer will be sent to your bank. If you are on Weekly Deposits, then it will transfer on the next available Tuesday. Once MP makes the transfer into the ACH banking system, they no longer have control over that money; it is in the hands of the banking system. Normally it takes 1-4 days for it to arrive at your bank.

For me, I do Weekly deposits. It is sent every Tuesday morning and before noon on Wednesday my money is at my bank. I do bank with a major bank, for those using smaller more local banks, it can take longer.

Many sellers in MP ship right away as there is NO RISK to the money actually getting to your bank account unless you are having problems with your account that MP has likely notified you about.

Other sellers for whatever reason they have wait until the money is in there bank. While this is not necessary to do as it does not increase the security of you receiving your money, this is what some sellers decide to do. If you lean this way, I suggest that after you are more comfortable with how MP works, with experience, that you reconsider this decision.

Keep in mind the Selling Rules of Ebay do NOT change when you enter MP. What is required of sellers, the policies and rules remain the same. One of those rules is we must ship within our stated handling time. There will be no grace period or anything else just because you are in MP and you choose to wait until the money is in your bank before you ship.

To do that without changing your listings will result in Late Shipment Defects and certainly damage the health of your selling account. So if you are leaning towards shipping after the money is in your bank, then make sure you change your handling time on your listings BEFORE you start this practice. If you don't, then you will likely be in the penalty box before long and that pesky additional FVF of 5%.

So either way is fine, just make sure you look out for yourself, make the decision that is best for you and proceed forward. You will be fine.
MP isn't that difficult to adapt to for most sellers. It is difficult to adapt to for some Casual Sellers. These are usually sellers that don't have enough listings to warrant having a store of any level. This transition is very hard for most of these sellers. I really respect that.

The thing to consider is, do you make a profit or enough profit on what you sell here to remain selling on Ebay. Likely that answer is yes. And if your answer is yes, it is in your best interest and the best interest of your wallet to do your best to adapt.

It is like working with a budget. And believe me I HATE budgets, but they are a good tool. While you won't have access to your money instantly like you did in PP, you will usually have access to the money by this time next week. Learn to get over the hump. I understand and respect that this hump can be much harder for some than others. But once you have passed over this, things will smooth out and be easier to deal with.

In some threads you will find that sellers that really thought they could not live with this change has found out that they actually don't spend their money as fast and some find that they don't spend as much as they did when the money was instant.

I wish you nothing but the very best.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 10 of 23
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I have had enough

I appreciate your thoughtful reply - it is really about  we were paid directly but now the payments are "managed" so Ebay gets the money first and then I get paid up to a week later for no actual benefit to me.  

 

The fact remains Sales on Thursday: I don't get paid until Wednesday following.  It is not an improvement for me in anyway.  It makes it more difficult to manage because now I have to track the payments through the payouts into the bank account, vs simply seeing the payment in Paypal.   

 

The simple question is can anyone show me the contractual agreement that Ebay must pay us?  Is it buried in the terms and conditions that are forever being changed?

 

At the end of the day, my little things are selling and I'm getting *MY* money but much much slower and in a much more complicated and difficult to manage form. 

 

Message 11 of 23
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I have had enough


@deltilogical wrote:

I appreciate your thoughtful reply - it is really about  we were paid directly but now the payments are "managed" so Ebay gets the money first and then I get paid up to a week later for no actual benefit to me.  

 

The fact remains Sales on Thursday: I don't get paid until Wednesday following.  It is not an improvement for me in anyway.  It makes it more difficult to manage because now I have to track the payments through the payouts into the bank account, vs simply seeing the payment in Paypal.   

 

The simple question is can anyone show me the contractual agreement that Ebay must pay us?  Is it buried in the terms and conditions that are forever being changed?

 

At the end of the day, my little things are selling and I'm getting *MY* money but much much slower and in a much more complicated and difficult to manage form. 

 


@deltilogical 

I don't know that I can point you to a statement that would satisfy your question.  Sorry.  I can say Ebay has been here for 25 years, they aren't here for the short run.  As with any money processing program, there are laws and rules they MUST follow or risk having significant issues.  

 

Some sellers that have been in MP since the beginning, over 3 years ago, have reported on some threads that they have ALWAYS received the buyer's payment.

 

Here is the TOS for MP.

 

https://pages.ebay.com/payment/2.0/terms.html

 


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 12 of 23
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I have had enough

Managed payments has been nothing but trouble from what i gather.

 

Starting tomorrow i will need to be on managed payments or else....

 

I will choose or else, looks much more simple.

Message 13 of 23
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I have had enough


@dariudaudery_0 wrote:

Managed payments has been nothing but trouble from what i gather.

 

Starting tomorrow i will need to be on managed payments or else....

 

I will choose or else, looks much more simple.


@dariudaudery_0 

 

It is important to remember the nature of how forums function.  Mostly posters come here or any forum for a variety of subjects to vent and voice concerns about one thing or another.  Feel good stories are rarely found on forums like this because other posters don't participate much.  It is just normal human nature to fight a change, especially one the size and impact MP has.

 

If selling on Ebay is profitable for you, then you might consider asking some specific questions about MP to find out the facts since you have not yet used the program.


mam98031  •  Volunteer Community Member  •  Buyer/Seller since 1999
Message 14 of 23
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I have had enough

I have not used MP and have no plans to. I have saw enough... Sadly MP system is flaud in so many ways...

Lets say disputes with credit card company: paypal would help and you would win most cases that are unfair and eBay says that they will help, but sellers lose disputes. Wanna guess why? Becuase MP does not belong to eBay and eBay customer support is terrible and unable to do anything, they can only talk.

 

It seems that i am still not forced to join MP so guess i will keep on selling for as long as i can use Paypal.

Message 15 of 23
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