Error message, "Please check your payment details or use a different payment option."

[rostyslavm]

I permanently have got the message, "Please check your payment details or use a different payment option."
I had tried to use several of my credit card and PayPal. The Number, CVV, Date are OK. These cards fully work everywhere except e-Bay. I sure of this because half hours ago successfully paid on B&H.
Also, my bank told me they even didn't see a transaction was being attempted from e-Bay or Pay-Pal and any other transaction while I had been making payment on e-Bay.

May someone can help or know how to resolve this issue? FAQ doesn't have an answer. Call by phone isn't a good idea because I live in 12 hours a different timezone.

[jhelpj]

Edit to my original message directly above as I am unable to edit that message specifically:

@oneguyfromnj has the right solution. Call Ebay, ask for "Managed Payments Department," and after a couple of minutes, they should be able to push the payment through. I might be very wrong here, but from my talk with the representative, it seems as though for each seller that you are unable to pay, they needed to be added to a "managed payment" list of some sort so that payments to them can be made.

[jocruz-sc_0]

I am having the same issue. Tried everything. Absolutely appalling from Ebay and no easy way to contact them. Shocking all the way.

[usangel-mds0n]

I'm literally dealing with this same issue right now and I even went to my bank to try to resolve this issue. Why are online transactions getting harder and harder to do each year? Its 2020! This is supposed to be easy. So I'm guessing my best bet is to directly call Ebay support? Ridiculous. 

[geanczam-0]

Hi, I just had the same problem today. First time trying to buy something on ebay using a credit card -no paypal-, got the "please check your payment details or use a different payment option" message during checkout, I thought I had forgotten something, checked and entered the credit card security number and corrected the billing address, tried to checkout again, nothing! I tried to do it two more times, even checked my billing address on account settings but it was fine.

Then I received 4 emails from my bank, my credit card had been charged four times for the same amount! But I haven't purchased anything yet! I'm from Ecuador but I've used the same credit card on Amazon without any problems.

Ebay doesnt seem to have a chat help option like Amazon, and I don't know it the call option would be available to me.

Has anyone else had the same problem? did you actually got charged?

[juaberr_46]

Wow, I'm getting the same sh**t, can't pay with anything at all. I've tried Google Pay, PayPal, straight up credit/debit card, always gives me some derivative of that payment detail being unavailable. PayPal also refuses to add my credit/debit cards to the account, but that should be fine because I have my checking account connected straight to it? Anyways, it's so crazy that I can't pay with anything....

[shipwreckremains]

I’m having exact same issue right now. Does anyone know how to resolve this? I can’t believe in andi’m having exact same issue right now. Does anyone know how to resolve this? I can’t believe in 2020 they don’t have any support people and on top of that their systems are flagging me for unusual transaction but I’ve been a member with them for over a decade. It’s unbelievable

[2015.suurk]

I have exactly same problem. Started probably January 1st 2021. Last payment I did successfully was 23.12. Bank said my card has no problems.

[konigcactusbat]

I'm currently having this problem... and an hour before I won an item and paid for it without a problem. I'm rather lost at the moment on what to do other than message the seller about the problem.

[themewcollector]

Same problem for the past 2 days now. I reached out to ebay on Twitter 5 hours ago and have yet to hear anything back from them about the issue...

[allamerican69]

Same problem, no one can't help. 

[vict.para]

Same issue here.

I'm from Chile and I successfully bought 3 items with the same credit card during last weeks, but I cannot pay for the last auction I won tonight. I visited my bank today and they found nothing, even when I tried to pay using the app in front of them. They suggested to use another payment method in order to avoid blocking the card for multiple rejections.

As I don't have PayPal or Gpay accounts, I tried again with a backup credit card from another bank, and the result was the same "Please check your payment details or use a different payment option" red error message.

Reading this thread I realize that if I change the method to PayPal, I will always get an error during the checkout (with another mesage), and this might be an effect of one of the following reasons:

- Something was introduced with the new "Managed Payments" feature.

- I'm a foreign user and the seller had set some restrictions, even when my shipping address is local mailbox.

- There is a restriction in the amount of payments in a given time lapse.

Now, what can I do with the auction I won?

[nic_806_5]

I have the same problem, I try to pay with an ebay gift card

[anderlundstr-4]

Same problem for me, In Sweden. Tried two cards and Google Pay. I've emailed them.

[nayaze72]

Same problem: Armenia

[data_service]

Hi

its a seller issue

Ebay chat support solve the same problem on the sellers side (selling limits or something)