iOS app crashes on sign in

[ispe]

The app closes whenever I try to sign in. 

I am using eBay app version 6.170.0 on iOS version 17.6

[wastingtime101]

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@ispe wrote:

The app closes whenever I try to sign in. 

I am using eBay app version 6.170.0 on iOS version 17.6

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There are several reports from users unable to sign in to the iOS app the past couple of days as it keeps crashign elizabeth@ebay kyle@ebay devon@ebay . Can you advise if there's an open tech ticket on this and if the mobile team is working on a fix? Thanks.

I'm not having problems with app version 6.167.0.1 in case that info helps. I'm holding off on updating due to these reported sign in issues.

https://community.ebay.com/t5/Mobile-Apps/eBay-app-crashes-when-signing-in-on-iPhone/m-p/34596750#M4...

https://community.ebay.com/t5/Mobile-Apps/My-app-keeps-crashing-when-i-try-to-login/m-p/34594692#M48...

https://community.ebay.com/t5/Mobile-Apps/Ebay-app-crashes-when-signing-in-ios/m-p/34593986#M48436

https://community.ebay.com/t5/Mobile-Apps/Cant-Sign-in/m-p/34594801#M48446

https://community.ebay.com/t5/Mobile-Apps/Cant-use-the-app/m-p/34594688#M48444

https://community.ebay.com/t5/Report-eBay-Technical-Issues/eBay-app-not-working/m-p/34594414

[wastingtime101]

For the time being @ispe I suggest logging in to eBay through your phone's browser until the next eBay app update is released with a fix for this issue.

[elizabeth@ebay]

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@wastingtime101 wrote:

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@ispe wrote:

The app closes whenever I try to sign in. 

I am using eBay app version 6.170.0 on iOS version 17.6

---

There are several reports from users unable to sign in to the iOS app the past couple of days as it keeps crashign elizabeth@ebay kyle@ebay devon@ebay . Can you advise if there's an open tech ticket on this and if the mobile team is working on a fix? Thanks.

I'm not having problems with app version 6.167.0.1 in case that info helps. I'm holding off on updating due to these reported sign in issues.

https://community.ebay.com/t5/Mobile-Apps/eBay-app-crashes-when-signing-in-on-iPhone/m-p/34596750#M4...

https://community.ebay.com/t5/Mobile-Apps/My-app-keeps-crashing-when-i-try-to-login/m-p/34594692#M48...

https://community.ebay.com/t5/Mobile-Apps/Ebay-app-crashes-when-signing-in-ios/m-p/34593986#M48436

https://community.ebay.com/t5/Mobile-Apps/Cant-Sign-in/m-p/34594801#M48446

https://community.ebay.com/t5/Mobile-Apps/Cant-use-the-app/m-p/34594688#M48444

https://community.ebay.com/t5/Report-eBay-Technical-Issues/eBay-app-not-working/m-p/34594414

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Good morning @wastingtime101. We're checking on this now, and will update you with what we find.