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Photos not loading

calgal19572014
Thrill-Seeker

‎08-19-2021 11:48 AM

Anyone having problems loading photos today? I have a new iphone SE and I am getting the message invalid photo CLERR002, "the file seems to be corrupted".  Photos from my old iphone loaded okay, not sure why I can't now. I have an older Mac, maybe it has something to do with that? (next on our list to replace) 😬

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Re: Photos not loading

whattheactualfox
Rockstar

‎08-19-2021 12:04 PM

This was an issue a while back only affecting Apple users. Try remaking the listing. I remember a user saying that works, but I couldn't say for sure (Im android lol)

I am not an eBay employee but I sure feel like one sometimes
eBay Community Mentor Since 8-07-2023
Used to be panda75654
This is my only account. I do not own any other eBay accounts and will not ask for personal information. Stay safe!
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Re: Photos not loading

calgal19572014
Thrill-Seeker

‎08-19-2021 12:14 PM

I didn't think of that, will give it a try. Thanks!

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Re: Photos not loading

calgal19572014
Thrill-Seeker

‎08-19-2021 02:25 PM

So my husband and I figured out the photos are loading onto iPhoto as HEIC instead of JPEG. We just need to figure out how to fix that.

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