Listing Photos WILL NOT upload using IOS mobile app

[rustyb_77]

The photo upload feature on the IOS version of the EBay mobile app was updated/changed today (12/30/23) and now my photos won’t upload. Please fix or help me resolve the issue ASAP. I list everyday and this is my income. If anyone else is having the same problem please reach out.  

[oldchefnewtricks]

Hello,

I am having the same issue.  The app just stays on the "Uploading (2)" screen.  

I am using an iPhone 15 Pro Max.  There are no pending app or phone updates.

It is working on the iPhone XS Max.  Unfortunately, that has a cracked camera lens.

It seems to work when I start a listing from scratch but stalls out when selling a similar item from another listing.

It is a clothing listing.

[nepafinds1708]

Now 1/1/24 @ approximately 11PM EST

Still No update or Known fix?

ty

[summit2001]

1/2/24 8:15 EST still no fix, no response, no update. 

[summit2001]

Has anybody heard anything from eBay?

[farmerbran]

I just spoke with an agent, I was told that they are aware of the issue and are actively working on a solution. No time frame for a fix was given. Let's hope it is sooner rather than later!

[summit2001]

Thank you for the update!  Holy cow, it seems they could just re-launch the previous app until they fixed the updated version. . . 

[wunderstump]

Yes, I'm experiencing the same problem. This is what I just posted: We've had Wunderstump Books for almost 15 years, and when my husband died a year ago, and though a novice, I continued the enterprise. I've taken about a four-month hiatus in posting any books, and now I'm having trouble with the "Upload photos from mobile" feature. Either I've forgotten a certain step in these few months or something else is going on, because it used to work flawlessly. FYI, I take photos with an iPhone, but list the books through the website using my PC, since it has two large monitors.  Please help! What am I doing wrong? This is very frustrating. Thanks.