App will not load and will not download from App Store

[mobile_feedback]

If you are experiencing issues with the app getting stuck on the startup screen please let us know here. Some troubleshooting steps to try are

• Sign out
• Uninstall app
• Restart Device
• Reinstall app

If you are unable to get the app to download from the AppStore please contact AppleCare Technical Support:

• Online support: http://www.apple.com/support
• Telephone support in the United States: 800-APL-CARE (800-275-2273)
• Telephone support for all regions: https://support.apple.com/HT201232

We are trying to gather more details for Apple to look into this. If you are not able to download the app please contact us at iosfeedback@ebay.com, we have a few questions for you.

[petelo2010]

I’m having the same issue.
Seems apple has moved away from 32bit apps to 64 bit support only and app makers need to modify their apps to suit or get left behind

F:*^! Apple

[mobile_feedback · Accepted solution]

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@printique-promos wrote:

I have an iphonemax. I updated the app today and now I cannot open the app, it just crashes. 
move deleted it from my phone and tried to reinstall it, but it won’t even begin to download. 

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If you are unable to get the app to download from the AppStore please contact AppleCare Technical Support:

• Online support: http://www.apple.com/support
• Telephone support in the United States: 800-APL-CARE (800-275-2273)
• Telephone support for all regions: https://support.apple.com/HT201232

[mobile_feedback]

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@elaine31175 wrote:
I cannot download the app. Long time user wasn't working 3 days ago uninstalled attempted to reinstall no luck have not been able to get it back on my phone. Please help

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If you are unable to get the app to download from the AppStore please contact AppleCare Technical Support:

• Online support: http://www.apple.com/support
• Telephone support in the United States: 800-APL-CARE (800-275-2273)
• Telephone support for all regions: https://support.apple.com/HT201232

[mobile_feedback]

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@staije wrote:

I can’t access the app, couldn’t open, restart, uninstall but then cant download it up again through Apple store

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If you are unable to get the app to download from the AppStore please contact AppleCare Technical Support:

• Online support: http://www.apple.com/support
• Telephone support in the United States: 800-APL-CARE (800-275-2273)
• Telephone support for all regions: https://support.apple.com/HT201232

[babypuffclub]

Having the same issue. 
(app was initially uninstalled as it continuously crashed upon opening the app)

[babypuffclub]

Having the same issue.
(App was uninstalled as it continuously crashes upon opening)

[eleanorsullivan]

Same. The last 2 versions have been shocking 

[8622sabrina]

I was having the same problem as everyone here, app stopped working so deleted and tried to reinstall to no success. Did what another user suggested, went to setting and turned the mobile data on and off for the Ebay app and it downloaded and installed perfectly after that! 

[8622sabrina]

This worked for me, thank you for your suggestion.

[jennirohde]

The app keeps crashing. I have signed out, deleted the app and tried loading it again, but now it won’t load at all.  

[kevkou89]

Still having issues with the eBay app crashing despite reinstalling twice already and resting the phone twice. Since the new ios update, been having issues with multiple apps. Can only access eBay via browsers. Notifications are still coming through but just can’t open the app. 

[sagebear33]

I am having the same problem 

[9magenta]

I am having the same problem I erased my iPhone X and started again , come on eBay fix the issue it crashed won’t install won’t open 

[auburn_bmx]

The app won’t open atm and crashes after being stuck on the eBay screen for a few seconds

[hanbila0]

I also have this issue. Noticed about a month ago and couldn’t open the app. All I get is the eBay logo and then the app closes. The fix back then was to restart my phone but it will only work once. If I close the app and go back to it, the only way is to restart my phone again. Then the update came along which seemed to give me app access for about a week. It’s now been 4 days and it’s gone back to its original crashing and not allowing me to open the app